Process Training Manager

6 months ago

Cape Town, South Africa WNS Global Services Full time

**Company Description**
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The purpose of the Utilities Group Manager: Training role is to manage and govern the operational training function for allocated business units. In addition, this role is responsible for contributing towards effective talent development across Utilities and ensuring the Utilities learning strategy is operationalized across allocated business units.

We are looking for a dynamic, **self-motivated, results-orientated** individual who is deeply **passionate** about learning and empowerment.

**Key responsibilities will include**:

- Effectively manage the operational training function in line with approved partner agreement.
- Provide effective and accurate MI and reporting on the operational training function.
- Establish and maintain client relations through engagement and demonstrating value during quarterly business reviews
- Monthly 1-on-1s are facilitated with Training Leads
- Performance reviews are facilitated with Training Leads
- Regular team meetings are held and documented
- Administer and comply with HR policies and procedures for Training Leads.
- Facilitate accredited and non-accredited programmes;
- Complete accurate and detailed facilitation administration;
- Manage and support the transfer of skills in the workplace for performance impact and talent development;
Establish talent development best practices and manage the implementation of best practices across allocated business units.
**Qualifications**

**Qualifications required**:

- Matric/Grade 12 Certificate
- Undergraduate degree in management (preferred)
- Honours degree in HR, Psychology or learning management will be beneficial

**Experience required**:

- Minimum 5 years’ experience as a learning & development manager
- Computer literacy (MS Office) at an intermediate to advanced level
- Training, coaching and mentoring experience
- Experience in L&D, HR in the BPO industry will be beneficial

**Knowledge, skills and attributes required**:

- Ability to lead a function
- High proficiency in delivering impact training and facilitation
- Methodical consulting and business partnering skills
- Client relationship management
- Exceptional planning, organizing and time management skills
- High proficiency in verbal & written English
- Strong communication and interpersonal skills
- Exceptional attention to detail and accuracy
- Exceptional administrative skills
- The ability to:

- Manage a function
- Work within a team

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