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Senior Operations Training Manager
2 months ago
**Job Summary**
This role is responsible for leading the team and delivering Preprocess and Process Trainings to all employees. Key responsibilities include evaluating training feedback and providing recommendations to enhance the effectiveness of trainings. The role also involves coaching and mentoring Operations trainers, managing and reporting, and designing and developing pre-process, Onboarding, and/or specialized training modules after need assessments for all Processes at the company.
Key Responsibilities
- Lead the team and deliver Preprocess and Process Trainings to all employees.
- Evaluate training feedback and provide recommendations to enhance the effectiveness of trainings.
- Coach and mentor Operations trainers.
- Manage and report on training activities.
- Design and develop pre-process, Onboarding, and/or specialized training modules.
Requirements
- Graduate (in any stream) or diploma.
- Total work experience should be a minimum of 5-6 years.
- Minimum 1 year in the current role/assignment.
- Experience in SETA functions.
- Skills development Facilitator (SDF) experience.