Reservationist - Luxury Portfolio - Cape Town
7 months ago
Reservationists (Junior to Senior Levels)
Location: Cape Town, South Africa
Are you passionate about delivering exceptional guest experiences in a luxurious setting? Join our clients renowned luxury lodge collection and become a vital part of creating unforgettable moments for their guests. We are currently seeking talented and enthusiastic Reservationists at various levels to join our clients team in Cape Town.
**Responsibilities**:
- Reservation Management:
- Ensure accurate and timely entry of reservation information into the system.
- Collaborate with other departments to coordinate special requests and accommodations.
- Guest Services:
- Provide personalized assistance to guests, ensuring their needs are met and expectations exceeded.
- Uphold the highest standards of customer service and represent the luxury brand with professionalism.
- Communication:
- Effectively communicate with guests, colleagues, and other departments to ensure a seamless guest experience.
- Respond promptly to guest inquiries and resolve any issues or concerns with tact and diplomacy.
- Sales Support:
- Promote lodge services, packages, and special offers to maximize revenue opportunities.
- Utilize sales techniques to upsell and cross-sell lodge amenities and experiences.
- Data Management:
- Maintain accurate and up-to-date records of reservations and guest information.
- Generate reports and analyze data to identify trends and opportunities for improvement.
Qualifications:
- Proven experience in reservations or a related customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with reservation systems and hotel management software.
Education and Experience:
- For Junior roles: Relevant education and/or entry-level experience in hospitality.
- For Intermediate and Senior roles: Proven experience in reservations within the luxury hospitality industry.
**Location**:
The position is based in Cape Town, South Africa.
**Salary**:
Competitive salary commensurate with experience.
How to Apply:
If you are passionate about delivering exceptional guest service and possess the necessary skills and experience, please submit your resume and a cover letter today.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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