Junior Reservationist

A collection of Hotels & Lodges seeks a Junior Reservationist to join their Central Reservations team based in Cape Town.
- Assist the Reservations Manager with daily reservations duties.
- Maximize sales by responding to guests / agents with accurate information in a professional and timeous manner.
- Be able to process bookings from initial contact, follow up, obtaining of guest details and collection of monies due.
- Book accommodation, transfers, flights etc. for guests across our portfolio of properties
- Process bookings which have been received from Direct Guests, Trade and Online booking channels.
- Liaise and communicate with internal stakeholders effectively.
- Maintain office procedures to ensure that all information is easily retrievable by all staff

**Requirements**:

- Minimum 2-3 years’ experience in a Reservations
- Protel MPE Knowledge will be an advantage
- Be committed to service excellence
- Accuracy and attention to detail is crucial
- Able to work under pressure and can complete work quickly and accurately
- Be thorough and methodical
- Be friendly and outgoing
- Able to communicate to the Reservations Manager of any problems which you are experiencing or where you require assistance
- Excellent command of English - both written and verbal