Reservationist, Cape Town

4 weeks ago

Cape Town, South Africa Cedar Wood Recruitment Full time

-Permanent
Cape Town ( city bowl )
Posted 1 month ago

Cedar Wood Recruitment is now recruiting for our client, a Boutique style hotel based in the central hub of Cape Town for a Reservationist.

Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel’s products and services.- Hotel school Diploma or similar advantageous
- High communication skills in English - verbal and written
- OTA - responses
- Attention to Detail
- Well-presented and well spoken
- Friendly, self-motivator and energetic personality
- Embraces challenge and demonstrates self-discipline and a willingness to learn
- Reliability and adaptability
- DUTIES & RESPONSIBILITIES DUTIES & RESPONSIBILITIES- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the

manager.- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Familiarize yourself and learn the hotel offerings, various packages and specials to assist with general guest requests

and other outlet bookings on an ongoing basis.- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.- Making sure all internal worksheets are actioned and updated daily
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Ensure reservations vouchers have been recorded and allocated correctly.
- Attend training when required.
- Experience of GDS operating systems and website extranets advantageous
- Perform your duties in the required standard for your role and ensure that you work in a manner that complies with

any applicable quality assurance standards and your department’s standard operating procedures.Microsoft Office, especially with Good Excel Skills
- Strong background/working knowledge of OPERA.

The package includes a mandatory 5% deduction toward the company’s provident fund. Medical Aid is available as part of
the CTC package. The remuneration will be discussed at the interviews or upon individual requests.

**Job Features**:
**Job Category**:
Reservationists

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