Senior Client Relationship Manager

2 days ago

Johannesburg, South Africa Kaelo Full time

Company Description

Kaelo provides **essential healthcare solutions** ensuring the **physical and psychosocial wellbeing** of **all South Africans** towards **lasting social change**.

**Job Description**:
**Purpose**

The Client Relations Manager manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
- Building and maintaining relationships with clients and key personnel within key account companies
- Conducting reviews and needs based research to ensure clients are satisfied with products and services
- Identify and implement up-sell and cross selling opportunities
- Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
- Escalating and resolving areas of concern as raised by clients, through accurate root cause analysis and ensuring continuous improvement is driven
- Manage a portfolio of clients in accordance to the agreed Service Level Agreement
- Develop and enhance retention and growth strategies
- Develop, maintain and improve consistent client communication and engagements
- Track, measure and evaluate the effectiveness of CRM processes within each client
- Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
- Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
- Manage and strengthen the relationship with all clients in the portfolio
- Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
- Ensure that all events are monitored in accordance with the allocated budget
- Document all meetings and ensure clients receive feedback within agreed upon turn-around times
- Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo

**Qualifications**:
**PERSON DETAILS : WORK EXPERIENCE**

**REQUIRED**

Customer facing experience

Health care industry experience

Facilitation and presentation experience

Service and sales experience

Event and knowledge management

**PREFERRED**

Education and or training background

**EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY**

**REQUIRED**

Grade 12 matric

**PREFERRED**

Relationship management

**TECHNICAL SKILLS OR KNOWLEDGE**

**REQUIRED**

Report writing skills

Process skills

PowerPoint and presentation skills

Additional Information

**Accountability**

**Action orientated**

**Communication**

**Business writing and presentation skills**

**Problem solving skills**

**Creative thinking**

**Strong relationship skills**

**Growth and development mind-set**

**Planning and organisation**

**Resilient and adaptive**

**Systems thinking and connecting ability**

**Professional and brand conscious**

Should you progress in the interview process, we may request special person information* from you. We strive to only gather this information during the offer stage and use encryption based software to protect this information.

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