Operations Manager

7 months ago

Durban, South Africa Complement Recruitment Full time

**Operations Manager - Zanzibar**

**Salary: Market Related**

**Purpose of Position**:
Complement Recruitment are recruiting for an Operations Manager for a hospitality island lodge, based in Zanzibar, Tanzania. This is a permanent position.

**Minimum Requirements Qualifications And Skills**

KEY OUTPUTS:

- Ensure you wear the correct uniform and that you are well presented at all times.
- Ensure high standard of personal hygiene.
- Be friendly, considerate and greet all guests and staff
- Maintain open lines of communication with other staff
- Support the Senior Management in overall responsibility for the effective management
- Assist in training and developing of staff as necessary
- Work closely with the Management team to ensure a seamless daily operation.
- Placing daily operational orders in a timely and budget-sensitive manner, delegate as necessary.
- Participation in the management, implementation and updating of the lodge FBC to-do lists
- Ensure that an environment, where the company standard is continuously met and visible throughout the daily functioning of the lodge
- Ensure lodge styling guide and styling updates are documented and work closely with the

Hospitality training team to ensure clear communication
- Ensure that administrative functions within the camps are maintained and monitor beverage control
- Ensure that guest information and requests are shared and gathered for all guests arriving or departing to properties
- Checking in and out all guests
- Assist with checking guests rooms and that guest areas are neat at all times
- Host/interact with guests daily and communicate feedback if necessary
- Be aware of & make your chefs aware of special dietary needs and special occasions
- Assist with Uniform orders and issues. Ensure all staff are wearing correct uniform at all times
- Oversee all Food and Beverage aspects of the lodge and be sure they are to company standard.
- Manage day to day guest itineraries & activities, ensuring guest delights happen daily and clear,

effective communication between all departments happen
- Attend management meetings
- Lead the green team and conservation initiatives on the island
- Keep the region informed on company stories regularly
- Assist with Social media and other PR related communication
- Manage Staff Delight activities, including activities and staff swaps
- Allow for flexible work hours
- Pay close attention to day sheet information such as dietary requirements and medical

requirements for guests, eg. Bad back, Room configurations, pre-booked activities.
- Assist in checking the lodge forecast and other office administration
- You must work towards the sustainability of each department and of the company (reduce waste and care for company property)
- Go the extra mile for guests and staff
- Be flexible when receiving unexpected requests from guests
- Connect with guests daily to ensure they are happy and having a personalized experience.
- Be motivated, friendly and proactive when dealing with lodge operations and guests expectations
- Be responsible for upholding the standards within the lodge
- Communicate regularly and effectively with staff & other departments

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

- Higher Diploma or Bachelor’s Degree in Hospitality Management
- 3-4 years’ experience in food, beverage, operations
- Computer literate
- Fluent in English (oral and written)

COMPETENCIES REQUIRED:

- Analysis and problem solving
- Proactive work ethic
- Take pride in personal appearance
- Critical thinking - always maintain a high level of professional scepticism
- Attention to detail
- Good communication skills
- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others
- Must be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn.

**Find Us on Social Media**

**Job Types**: Full-time, Permanent

**Salary**: R40 000,00 - R42 500,00 per month

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