End User Computing

3 weeks ago

Durban, South Africa Games Global Operations Limited Full time

Overview:
Hot role We are currently looking for an **End User Computing (EUC) Lead** to join our growing global team

As an EUC Lead, you will be responsible for delivering high quality technology support services to the Games Global end users. You must balance strong technical abilities with genuine interpersonal and leadership skills to satisfy end users and fulfil the Games Global mission. You will assist with overseeing the end user engineering global team through regular team meetings, planning, prioritisation and assignment of support, operations, and delivery of IT departments initiatives.

The EUC Lead will work in a dynamic, fast paced environment which provides services to the entire Games Global organisation, through effective and efficient collaboration. Customer satisfaction and continuously service delivery are key aspects of the role.

**Responsibilities**:

- Lead the IT support of end user compute team, by overseeing local site operations, coordinating the resolution of support escalations and planning/executing Games Global IT initiatives.
- Assess software onboarding requests and approve/implement as needed.
- Provide support for end user networking, wireless networking, VPN, software packaging, multi
- factor authentication, virtual desktop technologies, virtual machines, threat management and operating system deployment (OSD).
- Manage the onboarding of new end user technology in Games Global IT environment and ensure readiness to support.
- Configure, test, and deploy mobile device technology using management systems like Microsoft Intune.
- Assist end users with questions and issues that occur on both corporate and BYOD devices running various versions of iOS and Android OS.
- VIP Support, build strong relationships with executive staff and promptly assist them with their questions, incidents, and service requests.
- Audio Visual Support, Learn and support the audio/visual technology present in meeting rooms and auditoriums.
- Administer user, user groups and computers per standard operating procedures in Active Directory and Azure Active Directory.
- Collaborate with cross functional teams to develop and implement IT service delivery models that meet the needs of the business and its end users.
- Contribute and maintain IT Technical policies, procedures, and standards for end user computing to ensure compliance with COBIT controls, regulatory and security requirements, example: ISO.
- Manage all end user computing vendors relationships through regular service management operational meetings. - Manage all aspects of Service Delivery by utilizing Service Management best practices, e.g., ITIL.
- Provide technical guidance and leadership to the IT end user engineer team by ensuring that they have the necessary skills to support the end user compute environment.
- Service Level Compliance, Acknowledge and resolve assigned tasks, incidents, and changes according to published SLAs and KPIs. Regularly meet or exceed objectives. Motivate and assist engineers that are underperforming.
- Knowledge Management, Organize and motivate the support team to recognize situations where information is needed to elevate team performance. Manage support knowledge in the Knowledge Management System so that it remains accurate and relevant.
- Continuous Improvement, organize continuous improvement efforts by understanding staff insights and concerns and creating a pipeline of change. Maintains a key eye on opportunities to improve user experience, efficiency, compliancy, or cost savings. Drive resolutions to production.
- Maintain an up-to-date inventory of all end user configuration items in a central inventory system like a CMDB.
- Coordinate the deployment monthly and zero-day patches to all end-points devices.
- Provide monthly patching attestation reporting to the Games Global Technology Services Manager and Information Security Officer.
- Learn and follow the change management process. Independently test and implement changes in the environment while informing others.

Qualifications:
**Who are we looking for?**
- Preferable Bachelor’s degree in Computer Science or equivalent.
- Minimum 8 years’ experience in end user computing, with least 4 years’ experience leading and managing an end user computing environment.
- Strong leadership skills
- In dept knowledge in
- ** Office 365**, preferable a Microsoft Office 365 and **Intune** certification,
- ** JAMF** and **OKTA** experience or certifications.
- Ability to manage multiple priorities in a fast-paced environment

  • End User Computing Technician

    1 week ago

    Durban, KwaZulu-Natal, South Africa SITA Full time

    To provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure,ensuring that the clients requirements are always met and their expectations exceeded.Key Responsibility Areas***Provide first and second level LAN & desktop support. Install and configure new IT equipment. Implementation,customisation and maintenance of...

  • End User Computing Analyst

    2 months ago

    Durban, South Africa Tych Business Solutions Full time

    **Job ID**: 83870**Date Posted**: Posted 2 weeks ago**Expiration date**: March 8, 2024**Location**: Durban**Job Title**: END USER COMPUTING ANALYST - DURBAN - KWAZULU NATAL

  • End-user Computing Analyst

    1 week ago

    Durban, South Africa Boardroom Appointments Full time

    **Employment Type**: Full-time We are seeking an experienced End-user Computing Analyst to join our Information Technology team. As an End-user Computing Analyst, you will be responsible for providing a managed service to clients, ensuring the operational continuity of their IT infrastructure and systems. Your primary objective will be to proactively...

  • End User Computing Desktop Technician

    2 months ago

    Durban, South Africa Dimension Data Full time

    **Description** As an End User Computing Desktop Technician, you'll be responsible for troubleshooting and repairing desktop computers. You will provide support to our customers by resolving issues related to hardware and software. You should have experience with latest versions of Microsoft Windows, Office, OneDrive and SharePoint. **Requirements**: -...

  • End-user Computing Nqf Level 3

    1 week ago

    Durban, KwaZulu-Natal, South Africa Kisima College Full time

    Job Title: End User Computing Learnership Level 3Location: Durban, KwaZulu Natal ,South AfricaCompany: [Kisima College ]Job Type:DISABILITY LEARNERSHIPTarget Beneficiaries : Disabled LearnersDuration :12 MONTHSAre you passionate about technology and eager to kickstart your career in the field of End User Computing? We are offering an exciting opportunity for...

  • End-user Computing Nqf Level 3

    2 weeks ago

    Durban, South Africa Kisima College Full time

    **Job Title**: End User Computing Learnership Level 3 **Location**: Durban, KwaZulu Natal ,South Africa **Company**: [Kisima College ] **Job Type**:DISABILITY LEARNERSHIP **Target Beneficiaries** : Disabled Learners **Duration **:12 MONTHS Are you passionate about technology and eager to kickstart your career in the field of End User Computing? We are...

  • End User Computing Analyst

    2 weeks ago

    Durban, South Africa Tych Business Solutions Full time

    **Job ID**: 83870**Date Posted**: Posted 7 hours ago**Expiration date**: March 8, 2024**Location**: Durban**Job Title**: END USER COMPUTING ANALYST - DURBAN - KWAZULU NATAL Main Responsibilities (summarize in short sentences the key responsibilities and tasks that require 5% or more of the time of the incumbent) - Proactively monitors the work queues -...

  • End User Sales Representative

    2 months ago

    Durban, South Africa Ann Swann Personnel Services Full time

    **2024-05-03 - 2024-06-02** **PERMANENT** **JHB001908** **LOGISTICS, WAREHOUSE & FREIGHT** **KwaZulu Natal**, Durban** **Monthly (Market related)** **Responsibilities**: - Identify and pursue new business opportunities among end-users - Build and maintain relationships with key end-user accounts - Conduct product demonstrations and training sessions...

  • End User Sales Representative

    1 hour ago

    Durban, South Africa Ann Swann Personnel Services Full time

    **2024-05-03 - 2024-06-02** **PERMANENT** **JHB001908** **LOGISTICS, WAREHOUSE & FREIGHT** **KwaZulu Natal**, Durban** **Monthly (Market related)** **Responsibilities**: - Identify and pursue new business opportunities among end-users - Build and maintain relationships with key end-user accounts - Conduct product demonstrations and training sessions...

  • End User Sales Representative

    2 months ago

    Durban, South Africa Ann Swann Personnel (Pty) Ltd Full time

    We are seeking a proactive and customer-focused End-User Sales Representative to drive our client's business growth among end-users. The ideal candidate will need to have a passion for promoting safety in the workplace and a strong desire to achieve company goals.Responsibilities:Identify and pursue new business opportunities among end-usersBuild and...

  • End User Sales Representative

    3 weeks ago

    Durban, South Africa Ann Swann Personnel (Pty) Ltd Full time

    We are seeking a proactive and customer-focused End-User Sales Representative to drive our client's business growth among end-users. The ideal candidate will need to have a passion for promoting safety in the workplace and a strong desire to achieve company goals.Responsibilities:Identify and pursue new business opportunities among end-usersBuild and...

  • End User Sales Representative

    3 weeks ago

    Durban, South Africa Ann Swann Personnel Full time

    Responsibilities:Identify and pursue new business opportunities among end-usersBuild and maintain relationships with key end-user accountsConduct product demonstrations and training sessions for end-usersCollaborate with distributors and external sales representatives to maximize sales opportunitiesProvide exceptional customer service to ensure customer...

  • End User Sales Representative

    3 weeks ago

    Durban, South Africa Ann Swann Personnel Full time

    Responsibilities: Identify and pursue new business opportunities among end-users Build and maintain relationships with key end-user accounts Conduct product demonstrations and training sessions for end-users Collaborate with distributors and external sales representatives to maximize sales opportunities Provide exceptional customer service to ensure customer...

  • End User Sales Representative

    3 weeks ago

    Durban, South Africa Adzuna ZA B C2 Full time

    Responsibilities:Identify and pursue new business opportunities among end-usersBuild and maintain relationships with key end-user accountsConduct product demonstrations and training sessions for end-usersCollaborate with distributors and external sales representatives to maximize sales opportunitiesProvide exceptional customer service to ensure customer...

  • End User Sales Representative

    2 months ago

    Durban, South Africa Adzuna ZA B C2 Full time

    Responsibilities:Identify and pursue new business opportunities among end-usersBuild and maintain relationships with key end-user accountsConduct product demonstrations and training sessions for end-usersCollaborate with distributors and external sales representatives to maximize sales opportunitiesProvide exceptional customer service to ensure customer...

  • End User Sales Representative

    2 months ago

    Durban, South Africa Ann Swann Personnel Full time

    Responsibilities:Identify and pursue new business opportunities among end-usersBuild and maintain relationships with key end-user accountsConduct product demonstrations and training sessions for end-usersCollaborate with distributors and external sales representatives to maximize sales opportunitiesProvide exceptional customer service to ensure customer...

  • End User Sales Representative

    2 months ago

    Durban, South Africa Ann Swann Personnel Full time

    Responsibilities: Identify and pursue new business opportunities among end-users Build and maintain relationships with key end-user accounts Conduct product demonstrations and training sessions for end-users Collaborate with distributors and external sales representatives to maximize sales opportunities Provide exceptional customer service to ensure customer...

  • End User Sales Representative

    1 week ago

    Durban, KwaZulu-Natal, South Africa Ann Swann Personnel Services Full time

    PERMANENTJHB001908LOGISTICS, WAREHOUSE & FREIGHTKwaZulu Natal, Durban**Monthly (Market related)Responsibilities: Identify and pursue new business opportunities among endusers Build and maintain relationships with key enduser accounts Conduct product demonstrations and training sessions for endusers Collaborate with distributors and external sales...

  • Front End Web Developer

    1 week ago

    Durban, KwaZulu-Natal, South Africa Recruitment Full time

    Front End Web Developer (JB4232)DurbanNegotiableWe are seeking a talented Front End Web Developer to join our team in Durban. This role offers negotiable compensation and an opportunity to work on exciting projects. As a Front End Web Developer, you will be responsible for designing, coding, and enhancing websites to ensure exceptional user experiences.Key...

  • Front End Web Developer

    3 weeks ago

    Durban, South Africa Recruitment Full time

    Front End Web Developer (JB4232)DurbanNegotiableWe are seeking a talented Front End Web Developer to join our team in Durban. This role offers negotiable compensation and an opportunity to work on exciting projects. As a Front End Web Developer, you will be responsible for designing, coding, and enhancing websites to ensure exceptional user experiences.Key...