Dispute Resolution Centre Officer

1 week ago

Pretoria, South Africa Belmar Personnel Full time

DRC
Hatfield

The Dispute Resolution Centre is an independent Dispute Resolution Body accredited by the CCMA to resolve Labour disputes that fall within the scope of activity of the Retail Motor Sector. The incumbent appointed in this position will conduct conciliation and arbitration proceedings.

RESPONSIBILITIES/DUTIES

Administration

Attend to complaints and correspondence received for and on behalf of the DRC.

Issue high-quality arbitration awards within the statutory time limit of 14 days

Assist in quality control of awards.

Dispute Resolution

Conduct conciliations, con-arb's, arbitrations in both accredited and enforcement matters.

Deal with requests for postponement as received by the DRC.

Maintain an acceptable settlement rate

Customer Service

Attend to queries, complaints and correspondence received in own matters and where required on or behalf of the DRC

Facilitate good relations between parties and provide guidance and support to both internal and external stakeholders.

Adhoc Support to the Managing Commissioner and the DRC regional offices

Maintain the DRCs position as a high-performing dispute resolution body.

Sound administration skills

Proven track record as Conciliator and Arbitrator

Thorough understanding and knowledge of the various Emplyement Law and relevant Labour Statutes

Attention to detail

Integrity and honesty

Good Planning and organizational skills

Above average verbal and written communication skills

Ability to work independently and use initiative along with problem solving abilities

Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management

Must have good interpersonal and high level decision making skills

Must be familiar with change management and transformation skills

Strong work ethic

Ability to consistently meet performance targets

EDUCATION REQUIREMENTS AND EXPERIENCE

Relevant degree with Post-graduate qualification in Labour Law

Accredited as a CCMA commissioner or Bargaining Council panellist is a requirement
Admission as an attorney/ advocate would be an advantage.

Minimum of 3 years experience and competent knowledge of employment law, including but not limited to the LRA, BCEA, EEA and any other relevant legislation.

Exposure in Human Resources and Industrial Relations

Competent knowledge of Labour Court processes and procedures

People management experience will be an advantage

Working knowledge of Microsoft Office

Basic financial management experience

Valid Drivers Licence

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