Industrial Relations Officer

4 weeks ago

Pretoria, South Africa Zeal HR Full time

**Industrial Relations Officer - International Call Centre**

**INTRODUCTION**:
An exciting opportunity has become available within the medical research industry, for an **Industrial Relations Officer**. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an opportunity to be part of making a change and impacting human lives.

The position is based in Pretoria

**_ Working hours:_**

Working hours Eastern Standard Time: 9am - 6pm (15:00 - 00:00)

These working hours will change with daylight savings (in our summer months)

**PURPOSE**:
To assist with the management of employee relations, dispute resolution, discipline management and compliance with labour laws and company policies. You will work closely with the HR team to ensure a harmonious working environment, resolve employee grievances, and maintain positive relationships between the company and its workforce.

**REQUIREMENTS**:
**Minimum education (essential)**:
Certificate or Diploma in Human Resources Management / Industrial Relations/ Labour Law

**Minimum education (desirable)**:
Diploma in Human Resources Management / Industrial Relations/ Labour Law

**Minimum applicable experience (years)**:
1 - 5 years

**Required nature of experience**:

- Labour Consulting
- Implementing of HR policies and processes
- Discipline Management
- Employee Relations
- HR assistant/ IR assistant
- Experience in a call centre environment (beneficial)

**Skills and Knowledge (essential)**:

- Relevant labour legislation - BCEA, LRA, EEA
- Sound knowledge of HR best practices
- Strong communication, mediation, and conflict resolution skills
- Ability to handle sensitive and confidential information with discretion
- Excellent interpersonal skills and the ability to build rapport with employees and management

**RESPONSIBILITIES**:
**Employee Relations 40%**
- Act as a point of contact for employees regarding workplace-related concerns, complaints, and grievances.
- Assist in investigating and resolving employee disputes and conflicts.
- Collaborate with the HR team and line managers to address employee relations issues in a timely and fair manner.
- Promote a positive and inclusive workplace culture that fosters effective communication and employee engagement.
- Assist with development, implementation and maintenance of HR policies and procedures.
- Assist with the development and implementation of HR initiatives and systems.
- Stay up to date with relevant labour legislation and advise Management on changes that will/might affect the Company.

**Discipline Management / Dispute Resolution 40%**
- Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.
- Coordinate disciplinary hearings and documentation.
- Maintain accurate records of disciplinary actions taken.
- Address and resolve employee concerns, grievances, and workplace conflicts in a fair and timely manner.
- Mediate disputes and facilitate effective resolutions between employees or between employees and management.
- Provide advice and guidance to employees and management on employee relations matters, policies, and procedures.

**Compliance 15%**
- Stay updated with South African labor laws and regulations to ensure the company's compliance with all relevant legal requirements.
- Advice on disciplinary actions, terminations, and other employment decisions in adherence to Labour laws and company policies.
- Participate in hearings and disciplinary proceedings, as required.

**QMS 5%**
- Ensure that QMS guidelines are adhered to.
- Own and manage the HR QMS process and associated records.
- Ensure that all supporting documents are kept to date.
- Ensure that all processes are kept relevant.

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