Junior Industrial Relation Officer

6 months ago


Pretoria, South Africa Cockatiel Full time

**Skills and Knowledge (essential)**:

- Relevant labour legislation - BCEA, LRA, EEA
- Sound knowledge of HR best practices
- Strong communication, mediation, and conflict resolution skills
- Ability to handle sensitive and confidential information with discretion
- Excellent interpersonal skills and the ability to build rapport with employees and management
- Managing Tasks
- Upholding Standards
- Producing Output

**Employee Relations**
- Act as a point of contact for employees regarding workplace-related concerns, complaints, and grievances.
- Assist in investigating and resolving employee disputes and conflicts.
- Collaborate with the HR team and line managers to address employee relations issues in a timely and fair manner.
- Promote a positive and inclusive workplace culture that fosters effective communication and employee engagement.
- Assist with development, implementation and maintenance of HR policies and procedures.
- Assist with the development and implementation of HR initiatives and systems.
- Stay up to date with relevant labour legislation and advise Management on changes that will/might affect the Company.

**Discipline Management / Dispute Resolution**
- Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.
- Coordinate disciplinary hearings and documentation.
- Maintain accurate records of disciplinary actions taken.
- Address and resolve employee concerns, grievances, and workplace conflicts in a fair and timely manner.
- Mediate disputes and facilitate effective resolutions between employees or between employees and management.
- Provide advice and guidance to employees and management on employee relations matters, policies, and procedures.

**Compliance**
- Stay updated with South African labor laws and regulations to ensure the company's compliance with all relevant legal requirements.
- Advice on disciplinary actions, terminations, and other employment decisions in adherence to Labour laws and company policies.
- Participate in hearings and disciplinary proceedings, as required.

**QMS**
- Ensure that QMS guidelines are adhered to.
- Own and manage the HR QMS process and associated records.
- Ensure that all supporting documents are kept to date.
- Ensure that all processes are kept relevant.

**Required nature of experience**:

- Labour Consulting
- Implementing of HR policies and processes
- Discipline Management
- Employee Relations
- HR assistant/ IR assistant
- Experience in a call centre environment (beneficial)

**Minimum education (essential)**:

- Certificate or Diploma in Human Resources Management / Industrial Relations/ Labour Law

**Minimum education (desirable)**:

- Diploma in Human Resources Management / Industrial Relations/ Labour Law

**Minimum applicable experience (years)**:

- 1 - 5 years

**Salary**: R15,000.00 - R20,000.00 per month

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Industrial Relations: 3 years (required)
- Labour consulting: 2 years (required)
- Implementing of HR policies and processes: 2 years (required)



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