Service Manager

1 week ago


Gauteng, South Africa Cummins Inc. Full time

**DESCRIPTION**

We are looking for a talented **Service Manager** to join our team specializing in **Service** for our **Distribution Business Unit** in **Johannesburg, Gauteng, South Africa.**

**In this role, you will make an impact in the following ways**:

- Enhance Team Efficiency: By supervising and coordinating the schedules of Service Technicians and Team Leaders, you’ll ensure optimal productivity and repair quality.
- Improve Customer Satisfaction: Communicating clear repair plans and providing accurate quotes will help align customer expectations and enhance satisfaction.
- Foster Professional Growth: Offering coaching, feedback, and performance reviews will support the professional development of your team.
- Provide Technical Support: Acting as the first level of support for Service Technicians and escalating issues when necessary will ensure timely and effective problem resolution.
- Optimize Service Logistics: Managing materials, equipment, and personnel will ensure safe, high-quality, and efficient operations.
- Drive Continuous Improvement: Participating in process reviews and improvements will help meet evolving customer expectations and organizational goals.
- Ensure Timely Repairs: Monitoring open repairs and addressing any issues promptly will help meet quoted timelines and maintain customer trust.
- Build Strong Customer Relationships: Resolving warranty concerns and maintaining professional communication will strengthen relationships with key customers.

**RESPONSIBILITIES**

**To be successful in this role you will need the following**:

- Strong Leadership Skills: Effectively managing operations and resolving complex business problems requires strong leadership and decision-making abilities.
- Effective Communication: Providing timely and constructive feedback, developing employees, and ensuring clear communication with stakeholders are crucial for team growth and customer satisfaction.
- Continuous Improvement Mindset: Leading process improvements and implementing Cummins technology to enhance quality control will help meet evolving customer expectations and organizational goals.

**QUALIFICATIONS**

**Education/ Experience**:

- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
- This position may require licensing for compliance with export controls or sanctions regulations.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Exempt - Experienced

**ReqID** 2404814

**Relocation Package** No


  • Operations Manager

    2 weeks ago


    Gauteng, South Africa Farm Manager SA Full time

    **Gauteng Area - Gauteng**: Our client has a great opportunity for an Operations Manager to manage various depots/contract around Gauteng Province. This position is within the Warehouse Business Unit in the Consumer Division. Duties includes Warehouse Management, fleet management, financial management, customer relations, Budgets and executing business...

  • Service Manager

    4 weeks ago


    Gauteng, South Africa ASIE Personnel Full time

    **Service Manager** This role will include being Service Manager for Africa and South Africa, management of the entire service function within the company and overseeing the Service Department. You will also assist with Strategic and budget planning as well as overseeing and directly managing key accounts. The Service Manager will be an integral member of...

  • Service Manager

    1 day ago


    Gauteng, South Africa GAP Consulting Full time

    Gauteng, Gauteng - Commercial Vehicles - Service Dept - Market Related | Negotiable - Job ref: Com000463/CH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Truck Service Manager **Minimum Requirements**: - Must have a minimum of 5 years’ recent experience as a Dealership Service Manager - Must be able...


  • Gauteng, South Africa RP DIvision Full time

    **Responsibilities**: - Service Design, Implementation & Testing - Service Take-On - Service Stabilization or Hyper Care - Operational Service Management - Customer Relationship Management - Contract Management - AWS Cost Management - Service Level Management - Service Escalation Management - Service Automation - Service Improvement - DevOps Deployment -...

  • Service Manager

    2 weeks ago


    Gauteng, South Africa Otis Full time

    Date Posted: 2025-02-03 Country: South Africa Location: 17 Angus Crescent, Gauteng Service Manager - If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. - Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and...


  • Gauteng, South Africa AICA Consultancy Full time

    **Position Summary** 3 X Account Service Manager is responsible for managing client relationships, ensuring high levels of customer satisfaction, and serving as the primary point of contact for assigned accounts. This role involves overseeing service delivery, identifying opportunities for growth, and ensuring the client’s needs are met through effective...


  • Gauteng, South Africa Moso Consulting Services Full time

    **Job advertisement** **Background** Moso Consulting Services is a black owned financial services provider established in 1998. Moso seeks to employ employees that understands the core purpose of the business and is driven towards professional and excellent advisory services to clients. The incumbent will be responsible for managing the Customer services...


  • Gauteng, South Africa Moso Consulting Services Full time

    **Job advertisement** **Background** Moso Consulting Services is a black owned financial services provider established in 1998. Moso seeks to employ employees that understands the core purpose of the business and is driven towards professional and excellent advisory services to clients. The incumbent will be responsible for managing the Customer services...

  • Truck Service Manager

    3 weeks ago


    Gauteng, South Africa GAP Consulting Full time

    Gauteng, Gauteng - Commercial Vehicles - Service Dept - R 35 000 - R 50 000 - Job ref: WP011653/ND - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a well-established and highly successful Truck Dealer who requires the services of a Truck Service Manager **Minimum Requirements**: - Must have at least 5 years experience in a Truck Workshop Manager...


  • Gauteng, South Africa GAP Consulting Full time

    Gauteng, Gauteng - Commercial Vehicles - Service Dept - R Negotiable - R Negotiable - Job ref: Com000319/CH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Truck Service Manager **Minimum Requirements**: - Must have a minimum of 5 years’ recent experience as a Truck Dealership Service Manager - Must be...


  • Gauteng, South Africa Avatar Recruitment Full time

    **The position’s primary function is to implement a framework and related delivery models that truly speaks to Service management life cycle focusing on Service Culture, Quality, Employee Engagement and Customer Experience.** **You will work closely with peers and the business leads to help with smooth transition from projects into managed services and...


  • Gauteng, South Africa Mbonge Human Capital Full time

    This position is responsible for providing a high level of strategic Client Services Management for the company's Corporate Clients throughout Europe Middle East and Africa (EMEA), and Globally. **KEY JOB TASKS** Determines capacity of team to take on new matters or clients - managing workflow Facilitate communications between client and practice teams by...


  • Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Our busy commercial dealership client based in Kempton Park is looking to employ an experienced Service Manager. - Ability to control resources at a level commensurate with profit requirements and enhanced customer relations. - Ability to maximize departmental profitability through the sale of labour and associated products to franchise and non-franchise...


  • Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Our busy Commercial dealership client based in Gauteng is looking to employ an experienced Mercedes Benz Service Manager. Must have: Good communication skills Excellent customer service skills Stable track record Extremley good admin skills - Ability to control resources at a level commensurate with profit requirements and enhanced customer relations. -...


  • Gauteng, South Africa Psalms23consulting Full time

    The function of the Learning Services Manager provides a high-level Dealer service and interface with internal teams to achieve high standard in delivery of training courses, provide input on current training courses, development of learner journeys and coordinate activities supporting the training department and its team. This position requires developing...

  • Fleet Service Manager

    2 weeks ago


    Gauteng, South Africa Blak International Full time

    **JOB REQUIREMENTS** - The ideal applicant will possess the following: - _ - A minimum of Grade 12 (Std. 10) or equivalent academic qualification. - Qualified Diesel Mechanic - At least 5-8 years working experience in heavy duty vehicle maintenance. - At least 2 years in a Management position. - A post matric qualification in the technical / N4 engineering...


  • Gauteng, South Africa Ikwezi Human Capital Full time

    **JOB OVERVIEW**: Responsible for execution and effective management of the IT Sourcing strategy, contracts and performance management of the service providers to maximise procurement value contribution, in line with the Group Procurement Policy and aligned to the corporate's objectives. **JOB RESPONSIBILITIES**: Leads IT sourcing business case...

  • Executive Manager

    3 weeks ago


    Gauteng, South Africa Mastech Recruitment Full time

    The Executive Manager for Corporate Services provides strategic leadership in the division and advocate for a high performance culture through leading Human Resource Division, Information Technology, Stakeholder Relations, legal services (outsourced) and Corporate Governance. **Main Performance Areas** Corporate Services Strategy Organisational Culture...


  • Gauteng, South Africa Jobs 4 All Full time

    Technical Services Manager - Logistics - Tanzania Main requirements 1) History of managing large workshops and large fleets 2) Skills to create, draft and implement SOP where required 3) Procurement and store management understanding 4) Experience in TZ or east Africa will be good 5) SAP experience **Job Function** To provide direct assistance to the...


  • Gauteng, South Africa The Right Company Full time

    FMCG Service Manager Hospitality Industry The Right Company are currently looking for an energetic, experienced FMCG Service Admin Manager for a very busy Service Department. Requirements & Duties: - 5+ years as an Admin Manager in the Service Industry - Staff management experience - Workshop experience preferable - Own reliable vehicle - Job Card...