Service Manager

1 month ago


Gauteng, South Africa Cummins Inc. Full time

**DESCRIPTION**

We are looking for a talented **Service Manager** to join our team specializing in **Service** for our **Distribution Business Unit** in **Johannesburg, Gauteng, South Africa.**

**In this role, you will make an impact in the following ways**:

- Enhance Team Efficiency: By supervising and coordinating the schedules of Service Technicians and Team Leaders, you’ll ensure optimal productivity and repair quality.
- Improve Customer Satisfaction: Communicating clear repair plans and providing accurate quotes will help align customer expectations and enhance satisfaction.
- Foster Professional Growth: Offering coaching, feedback, and performance reviews will support the professional development of your team.
- Provide Technical Support: Acting as the first level of support for Service Technicians and escalating issues when necessary will ensure timely and effective problem resolution.
- Optimize Service Logistics: Managing materials, equipment, and personnel will ensure safe, high-quality, and efficient operations.
- Drive Continuous Improvement: Participating in process reviews and improvements will help meet evolving customer expectations and organizational goals.
- Ensure Timely Repairs: Monitoring open repairs and addressing any issues promptly will help meet quoted timelines and maintain customer trust.
- Build Strong Customer Relationships: Resolving warranty concerns and maintaining professional communication will strengthen relationships with key customers.

**RESPONSIBILITIES**

**To be successful in this role you will need the following**:

- Strong Leadership Skills: Effectively managing operations and resolving complex business problems requires strong leadership and decision-making abilities.
- Effective Communication: Providing timely and constructive feedback, developing employees, and ensuring clear communication with stakeholders are crucial for team growth and customer satisfaction.
- Continuous Improvement Mindset: Leading process improvements and implementing Cummins technology to enhance quality control will help meet evolving customer expectations and organizational goals.

**QUALIFICATIONS**

**Education/ Experience**:

- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
- This position may require licensing for compliance with export controls or sanctions regulations.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Exempt - Experienced

**ReqID** 2404814

**Relocation Package** No


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