Tier 1 Desktop technician CTP

1 week ago


Cape Town, South Africa The Legends Agency Full time

Job Title: Junior Desktop Support Technician (Tier 1) Location: Central, Cape Town Contract Type: Contractual (Immediate Start) Salary: R15,000 per month Overview: We are seeking three motivated Junior Desktop Support Technicians with at least one year of desktop support experience to join our team in Central Cape Town on a contractual basis. As a Tier 1 Desktop Technician, you will be responsible for providing essential support to our users, handling laptop troubleshooting, and ensuring the smooth operation of IT services. Key Responsibilities: Laptop Troubleshooting: Diagnose and resolve hardware and software issues on laptops. Basic Onsite User Support: Provide on-site assistance to users for IT-related issues, including but not limited to software installations and system configurations. New User Setups: Set up new users with their IT equipment, including configuring desktops, laptops, and peripherals. Courier Services Organization: Arrange for the delivery and collection of new equipment to and from end users. Warranty Calls Logging: Manage warranty calls with hardware vendors to ensure timely repairs or replacements of faulty equipment. Requirements: Experience: Minimum of 1 year of desktop support experience in a professional environment. Technical Skills: Basic understanding of hardware and software troubleshooting, installation, and maintenance. Communication: Strong verbal and written communication skills. Organizational Skills: Ability to manage multiple tasks efficiently and effectively. Customer Service: Demonstrated commitment to providing excellent user support. Availability: Must be able to start immediately and work on-site. Desirable Skills: Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus but not required. Problem-Solving: Ability to think critically and troubleshoot complex issues.


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