Desktop Support Technician X2
4 days ago
**Job Advert Summary**:
Shift work is also required between the hours of 07:00 and 18:00
**Minimum Requirements**:
- The position will require the recruitment of a technician with solid 12 - 18 months exp. knowledge of networking, including TCP/IP and Windows 7;
- Some Exchange and Domain administration experience is also required;
- Key to the role is however, willingness to learn from other team members as well as self-motivated reading.
**Duties and Responsibilities**:
- Helpdesk telephonic support,
- First line Microsoft Exchange support
- Basic Network support
- User desk-side support
- Documentation of procedures
- Assisting in computer equipment moves
- Installation of new desktop equipment
- Some shift work is required between the hours of 07:00 and 18:00
**Skills and Competencies**:
- Primarily must have excellent people skills to present a professional and positive business attitude to all other areas of the business while delivering the service
- Good troubleshooting skills, able to resolve issues in an efficient and timely manner so as to minimise the time business users are impacted by ICT down time.
- Team Player
- Attention to detail when investigating and resolving issues
- Skill and experience with Active Directory
- A solid knowledge of networking, including TCP/IP and Windows 7 (2-3 years’ experience)
- Good administration, documentation and communication skills.
- Conscientious and reliable self-starter to work through the assigned trouble tickets with the team
- Fast learner, eager to grow with good initiative.
- Must be willing to work flexible hours.
- MCSE/A+ or similar qualification will be advantageous.
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