Food and Beverage Manager

2 weeks ago

Franschhoek, South Africa IGrow Wealth Investments Full time

We are looking for an experienced Food & Beverage Manager to become a part of the team at a beautiful, well established Hotel in Franschhoek.

**Duties and Responsibilities**:

- Managing food and beverage operations and standards.
- Adhering to budgets, hiring, and training food and beverage staff, and handling customer complaints.
- Maintain standards of food and beverage quality and guest service quality.
- Achieve budgeted revenues and expenses and maximize profitability related to the food and beverage department.
- Contribute to the profitability and guest satisfaction perception of other hotel departments.
- Develop short term and long term financial and operational plans for the food and beverage department which support the overall objectives of the hotel.
- Participate in the preparation of the annual hotel budget.
- Increase level of guest satisfaction by delivery of an improved product through colleague development, job engineering and quality image.
- Manage in compliance with established company policies and procedures
- Maintain procedures for security of monies.
- Maintain procedures for credit control and handling of financial transactions.
- Maintain inventory control procedures.
- Receive departmental related guest complaints and ensure corrective action is taken.
- Manage the Human Resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance, and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate.
- Develop, recommend, implement, and manage the division’s annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations.
- Implement and manage all company programs to ensure compliance with the SOP’s and LSOP’s; to include safety and sanitary regulation, all federal, state, and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
- Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
- Manage the maintenance/ sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and
quality.

**Requirements**:

- Three-year college degree or equivalent education/ experience.
- Four to five years of employment in a related position in a luxury hotel or resort.
- Advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession. This includes the knowledge required for management of people, complex problems and food and beverage management.
- Ability to study, analyze, and interpret complex activities.
- Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients
- Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
- Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook, and PowerPoint

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