Reservation Function Coordinator

2 weeks ago

Franschhoek, South Africa Haute Cabrière Full time

DESCRIPTION:
Responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

SKILLS:

- Must demonstrate a positive attitude and professional demeanor. Requires communication and interpersonal skills and commitment to a high level of guest satisfaction.
- Be knowledgeable of all food and beverage offerings including ingredients, methods of preparation, and proper service; be able to explain all food and beverage items listed on the menu.
- Energetic, accountable, and team-oriented.
- Reliable, dependable, and responsible.
- Strong customer service, people, telephone, and communication skills
- Professionalism.
- Multitasking ability.
- Time management and organizational skills.
- Able to do basic math and cost calculations.
- Teamwork and team player.
- Working within the reservations team and delivering excellent service and hospitality to the Haute Cabriere standard.
- Attention to detail.
- Strong verbal communication skills.
- Organized.
- Flexible.
- Basic management skills.
- Compassionate and empathetic.
- Proactivity.
- IT literacy, with experience of packages such as Excel, MS Word, Dineplan etc
- Ability to remain calm under pressure in a fast-paced working environment.
- Ability to help support reservations and Maitre D to ensure smooth and successful services.

TASKS:

- Dealing with guests over the telephone.
- Process payments and send confirmations.
- Taking and inputting reservations.
- Record customer information in our database.
- Stand in for hostess when she/he is off - meet and greet the quests.
- Assist with functions and admin of it.
- Upselling, or offering for functions - site inspections.
- Be somebody who gets a kick out of working with the public.
- Should be comfortable using the telephone.
- Need to be confident in your negotiating / upselling sales skills, because promoting more expensive packages is a key part of the role.(functions).
- Must can work weekends when needed.
- Must work nights for functions when needed.
- Working days: 5 days a week from 8am till 5pm.

Ability to commute/relocate:

- Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (required)

  • Events / Admin Assistant

    4 weeks ago

    Franschhoek, South Africa J.A.Z Recruitment Full time

    **Responsibilities**: - Assist with the planning of events from start to finish according to business division requirement, target audience and objectives - Pre-event preparation and trouble shooting - Pro-active execution which will enhance the success of the event - Assist with preparing of budgets for events - Effective intercompany co-ordination...

  • Events Assistant

    6 days ago

    Franschhoek, South Africa Exceed Hr Full time

    **Reference: MLR 7499** **Consultant: Michelle Le Roux** **Descriptions**: - Assist with the planning of events from start to finish according to business division requirement, target audience and objectives - Pre-event preparation and trouble shooting - Pro-active execution which will enhance the success of the event - Assist with preparing of budgets...

  • Events Assistant

    6 days ago

    Franschhoek, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: MLR 7499 **Consultant**: Michelle Le Roux **Descriptions**: Assist with the planning of events from start to finish according to business division requirement, target audience and objectives Pre-event preparation and trouble shooting Pro-active execution which will enhance the success of the event Assist with preparing of budgets for...

  • Night Auditor

    3 weeks ago

    Franschhoek, South Africa IntelliStaff Full time

    **Duties and Responsibilities** - Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay - Assist guests with their overnight requests and balance accounts from dayshift - Process invoices, post checks to vendors and distribute employee checks - Respond to guest complaints, requests and emergencies -...

  • Receptionist/guest Assistant

    2 weeks ago

    Franschhoek, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is seeking a courteous, organized, and highly motivated Receptionist to join our luxury hospitality team. As a Receptionist, you will be the first point of contact for our esteemed guests, providing exceptional customer service and creating a warm and welcoming atmosphere. Your role is pivotal in ensuring that guests' experiences from...

  • Duty Manager

    7 days ago

    Franschhoek, South Africa HotelJobs.co.za Full time

    Are you passionate about hospitality and ready to lead a team in one of the most picturesque regions in Franschhoek? Kendrick Recruitment is searching for a dedicated Duty Manager to ensure seamless operations and exceptional guest experiences at our esteemed client, our Luxury Hotel. Overview: As Duty Manager, you'll be instrumental in maintaining guest...

  • Restaurant & Tasting Room Manager

    4 days ago

    Franschhoek, South Africa Zeminwe Full time

    a Wine Farm in Franschhoek region is seeking a dedicated and skilled professional to fill the role of Restaurant & Tasting Room Manager. **Position Summary**: **Key Responsibilities**: Efficiently manage all aspects of the tasting room and restaurant, including personnel coordination. Drive sales and handle administrative responsibilities related to...

  • Tasting Room Manager

    4 weeks ago

    Franschhoek, South Africa Haute Cabrière Full time

    **HAUTE CABRIÈRE IS HIRING: Tasting Room Manager** **DESCRIPTION** **SKILLS** - Must demonstrate a positive attitude and professional demeanor. - Requires communication and interpersonal skills and commitment to a high level of guest satisfaction. - Be knowledgeable of all food and beverage offerings including ingredients, methods of preparation, and...

  • Wine Estate Office Secretary 3311

    6 days ago

    Franschhoek, South Africa What Next Recruitment Full time

    A Wine Estate requires a Office Secretary to join the team. POSITION TITLE: Office secretary REPORTS TO: Management : Assist the financial manager with administrative tasks. POSITION DUTIES: Attend to phone calls. Handling all secretarial work for the management office. Promptly replying to all correspondence without constant supervision. Coordination...