Night Auditor

2 weeks ago

Franschhoek, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

**Experience and skills**:

- Experience in a 5 star luxury hotel environment
- Excellent knowledge of Franschhoek area and surrounds
- Excellent interpersonal skills to be able to interact with all guests
- Excellent communication skills in English, both written and verbal
- Excellent knowledge of food and beverage, general knowledge about news and current affairs
- Excellent track record in housekeeping, food and beverage, as well as butler duties
- Proven track record in hospitality management, especially dealing with guests
- Ability to be always courteous, calm under pressure and putting guests first
- Computer literate in Microsoft office and Protel.

**Inherent Requirements**:

- Degree or diploma in Hospitality.
- Valid driver’s license
- Ability to work shifts and be flexible in other departments
- Exceptional attention to detail
- Ability to anticipate guests needs and exceed guests’ expectations
- Enthusiastic and passionate about guests, their needs and preferences

**Main Responsibilities**:

- Oversees, coordinates and directs the service, operations, logistics and activities of the Front Office and other operational departments during their allocated night shift
- Responds to the requests that are presented by guests during the night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teams
- Ensures that the Night Audit and reporting is accurately completed and all departments are balanced and that department “roll-over” procedures are correctly run.
- Ensuring that all guests’ special requests, requirements are met by all departments and communicated clearly.
- Upselling of other Leeu Collection facilities and services including our affiliates.
- Adhere to and maintain Health and Safety standards

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