Business Solution Specialist

6 months ago

Durban, South Africa Engen Full time

**Purpose of the Job**:

- Providing service excellence to an existing customer base and continually looking for opportunities to make us more efficient when dealing with Key customers.

**Who you are**:

- Passionate about selling and engaging with customers & teams.
- Target driven.
- Enjoys working and improving IT systems.
- High Energy, Confident and great team player
- Solutions focused and ability to customize customer system requirements.
- Dependable and self-managed
- Excellent time management skills

**What you've done before**:

- Baseline:
- At least 5 years Petrochemical related experience with at least 2 years Sales, Administration and Marketing experience
- Technical /degree/diploma preferred or equivalent work experience.
- Exceptional communication skills
- Deep knowledge SAP and IT Systems
- Products Knowledge
- Passionate about developing systems for smooth transaction with Key customers.
- Experience working with, budgets, teams and customers.
- Advantageous:
- Post-graduate qualification in Administration or more than 5 years’ experience in Business administration
- Ability to adapt successfully in an ever-changing environment.
- Ability to converse with teams and finance staff at Engen and various Key customers.

**Exciting Challenges**:

- Applies knowledge of the Industrial Market place, identify opportunities to advance the organisation’s goals and vision.
- Dealing with multiple persons at customer
- Effectively communicating with and developing a strong at different companies.
- Continually finding opportunities to grow our Market share.
- Implementing Key customer solutions that differentiate us from the competition.
- Strong focus on Business retention and growth
- Improving credit results, Credit collection at Key customers
- Working on Customer portals.

**What you'll be doing**:

- Providing service excellence to an existing customer base
- Continually looking for opportunities to make us more efficient when dealing with Key customers.
- Achieving Credit targets against business plan
- Aggressively taking on the competitor and keeping them away from your business through efficiencies.
- Provide Administration training to teams requiring a high level inputs.

Technical Capability
- Working on SAP (checking Stock, Checking customer details, check pricings, rebates)
- Setting up customer meetings, attending meetings
- Developing Credit collection and Key customer interface tools
- Liaising with Engen accounts/Sap teams in implanting material changes, price changes.
- Facilitate opening of new KAM accounts.
- KAM reports submissions - Credit correction/Price Changes/Contract amendments filed correctly.
- Developing strong relationships with existing and potential customers (Internal/External)
- Ensure Contracts are updated and filed correctly.
- Interpretation of KAM reports.
- Reduction in KAM administrative workload (Continue to measure effectiveness)

**Additional Information**:
Band: FH

Location: Durban

**Responsibilities**:
**Job Advert Closing Date**: All job adverts close five days after date posted

**Engen’s approved Employment Equity plans and targets will be considered as part of the recruitment process.**

**Important Information**:

- The appointment will be made in line with Engen's Employment Equity Strategy.
- Engen reserves the right not to make an appointment.

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