IT Solutions Delivery Specialist

8 hours ago


Durban, KwaZulu-Natal, South Africa IOCO Full time

We are seeking a seasoned professional to join our team as an IT Solutions Delivery Specialist. This role requires strong technical expertise and excellent communication skills to collaborate with internal teams and clients.

Key responsibilities include:

  • Serving as the primary point of contact for clients during implementation and support phases.
  • Diagnosing and troubleshooting software issues, providing timely and effective solutions.
  • Collaborating with cross-functional teams to ensure client requirements are met.
  • Developing customized technical solutions tailored to client needs.
  • Providing training, demonstrations, and documentation to clients.
  • Working closely with clients to understand their business requirements and provide expert guidance.
  • Assisting in the configuration, deployment, and integration of company software solutions.
  • Managing multiple projects and client requests simultaneously.
  • Escalating complex technical issues to internal teams and ensuring follow-up until resolution.

Required qualifications and experience include:

  • 2-4 years of experience in technical support, consulting, or a related technical services role.
  • Proven experience with software implementation, technical support, or consulting in a client-facing capacity.
  • Strong knowledge of networking protocols, operating systems, and databases.
  • Ability to analyze complex technical issues and provide effective troubleshooting and problem-solving.
  • Experience with cloud platforms and virtualization technologies.
  • Familiarity with integration methodologies.
  • Strong communication and interpersonal skills to interact with technical and non-technical stakeholders.
  • Ability to manage multiple tasks and projects, maintaining high attention to detail and meeting deadlines.

The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent work experience).

This is a contract position, working remotely.

A competitive salary of $95,000 - $120,000 per year is offered, commensurate with experience.

IOCO offers a dynamic work environment, continuous learning opportunities, and the chance to work on innovative solutions across various industries. Join us and contribute to solving complex real-world problems with cutting-edge technology and software expertise.



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