Team Leader: Specialised Collections

1 week ago

Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

**Job Purpose**:
To manage risk on Debt reviews, rescheduling, suspensions in relation to the NCR conditions, Sequestrations, Administration Orders and Credit Life Claims.

The role is responsible, under limited direction, for managing and training agents, setting objectives, assigning cases, updating internal standard operating procedures, ensuring document quality control, and other activities related to overseeing the operations of a highly functioning department.

**Job Outputs**:

- Develop and manage risk regarding debt reviews, debt suspensions, rescheduling, Sequestrations, Admin Orders and Credit Life claims as per NCR and regulatory requirements.
- Implementation of account portfolio management principles and ensure accounts are timeously allocated internally with workload balancing to maximise productivity of agents.
- Identify and stay current on changes in industry regulations and recommend changes to internal policies, procedures, and systems to incorporate new/changed requirements.
- Upgrade and improve on present policy and procedure.
- Receive and respond to Debt Counsellors requests, Administrators, Trustees and other third parties.
- Process rescheduling on Credit Ease
- Prepare and analyse productivity reports, identify trends and issues, and provide appropriate status updates to senior management.
- Identify and refer problematic issues to Attorneys and Management in a timely manner to oppose specialised collection matters.
- Management and control of electronic and manual filing systems.
- Development, implementation and maintenance of integrated operational information and documentation.
- Maintain solid relationships with external services providers in line with agreed service levels.
- Where practical attend meetings with external Service providers to ensure the best outcomes is obtained for resolving matters.
- Compile management reports on Debt Reviews, Debt Re-scheduling and Restructuring, Sequestrations, Admin Order and Credit Life Claims.
- Act as owner for the development of applicable system in accordance with business requirements and available resources.
- Manage internal customer service through liaising with Operational Managers.
- Ensure continuous process efficiency and business procedure optimization
- Manage external customer service to external operations (including Debt Counsellors) and other related third parties.
- Team performance is managed.
- Industrial Relations are managed.
- Employees are trained and developed, and succession plans exist.
- Staff Retention.
- Provide input to the department’s budget
- Perform daily and monthly reconciliations on control accounts in the general ledger

**Qualifications**:

- Grade 12 with Mathematics and Accounting
- Diploma in Credit Management or Debt Collection qualification is an advantage.

**Experience**:

- 5 years’ operational experience within a banking environment in Credit Control and / or Administration;
- Exposure to and sound understanding of Legal principles.
- 5 years’ management experience within a banking environment in Credit Control and / or Administration; Exposure to and sound understanding of Legal principles debt collection experience

**Knowledge and Skills**:

- Relationship management
- Planning skills
- Coping under pressure
- Conflict handling skills
- Problem solving skills
- Code 8 drivers’ license
- Sound knowledge of the applicable debt collection and legal proceed
- Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
- People management and development skills
- Computer proficiency with data entry, Microsoft Word, Excel and Outlook required

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