Team Lead Contact Centre

ROLE PURPOSEThe main responsibility of the Team Leader is to actively monitor progress dispatched and update dates, as well as deal with any escalation in a prompt manner to expedite resolution.MAIN OUTPUTS Key Roles: Continuously monitoring of agent schedule and unscheduled breaks Continuously monitoring of SLA targets 1st line support on all escalations...

Gauteng, Centurion**CLC is currently recruiting for a Customer Experience Centre Team Leader.The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and...

Minimum requirements: Demonstrated success in managing contact centres Proven ability to work independently and efficiently manage a contact centre 10+ years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience will also be...

Gauteng, Centurion R R Commission Monthly Basic Plus Commission (Market related, Negotiable)Call Centre Agent - Irene, Centurion.About the Company:Lead Worx is a proud subsidiary of Sydsen Group. Under the expert guidance of industry leading founders, this business grew from a traditional call centre to a state-of-the-art, high tech consumer connectivity...

Job Advert Summary:A Team Leader is a professional in charge of guiding, monitoring and leading an a team. They are responsible for motivating their team as well as inspiring positive communication within them so that they can work together toward achieving goals.HELLO Group is looking for an aspiring Accountant with Recon experiance to Lead a Team to...

Listing reference: track_000994Listing status: OnlinePosition summary:Industry: IT & InternetJob category: TestingLocation: CenturionContract: PermanentRemuneration: Market RelatedEE position: YesIntroduction:Job description:KEY DUTIES AND RESPONSIBILITIES:- Responsible for planning, scheduling and prioritizing tests and resources while building and...

CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently recruiting for a Customer Experience Centre...

IT Team Lead - Automated Testing - AA/EE - CenturionMinimum requirements:ISTQB - Foundation testing certification is a must.Relevant IT Tertiary QualificationTraining on Development and Testing IDE's. E.g. MS SQL Server, Visual Studio / Code, GITSpecific training on test automation and test automation techniques is a must. 5 years' relevant and practical...

Key Duties and Responsibilities:Responsible for planning, scheduling and prioritising tests and resources while building and effectively supervising a diverse team of testers.Always seeking to continuously improve software quality, testing tools, testing processes and testing environments.Ensuring that a suitable and consistent testing methodology is...

Gauteng, Centurion**(Market related)CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently...

Skills: Customer ServiceCustomer CareCustomer SatisfactionIndustries: InsuranceDescription:A leading insurance company is seeking Call Centre Agents for both their sales and customer service departments, based in Centurion.Minimum requirements: Must stay within a 30km radius of Centurion 6 months Call Centre experience Matric / Grade 12Company Description:A...

Gauteng, Centurion**(Negotiable)CLC is currently recruiting for a Customer Experience Centre Manager.The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related...

Cliënt Relations Centre Supervisor in Automotive Industry - CenturionA Client Relationship Centre Division for the Automotive Industry is looking for a Supervisor to join their team based in Centurion.The primary responsibility of this division is to offer aftersales care to vehicle owners (new and pre-owned) and assisting them with their cases.Supervisory...

24/7 Inbound Emergency Call Centre based in Centurion looking for an experienced Call Centre Manager to take full responsibility in managing the operations of the Call Centre.Minimum requirements are:Minimum 10 years in managing a Call Centre (Currently Approximately 35 Staff Members)Background in Insurance and/or Emergency Assist service industryExcellent...

IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeResponsible for creating sales or...

Listing reference: track_001036Listing status: OnlinePosition summary:Industry:IT & InternetJob category:TestingLocation:CenturionContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description: KEY DUTIES AND RESPONSIBILITES: Responsible for planning, scheduling and prioritising tests and resources while building and effectively...

Position Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.Key Responsibilities: Coordinate...

Listing reference: track_001163Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Others: IT and TelecommunicationLocation:CenturionContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Tracker is looking for a talented and driven Team Lead Data Science to lead our data science team and help us deliver innovative...

Job Purpose and Overview: To provide CLC as a business and Customer Experience Centre (CEC) with the necessary support in performing administrative duties including tasks relating to matters that impact CLC positively to assist and contribute to the smooth and efficient running of the Customer Experience Centre (CEC) and the CLC business. Qualifications and...

We are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements:Must be available immediately Minimum 5 years experience as a call centre managerMinimum 8 years sales...