Team Leader: Legal Collections

3 weeks ago

Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

**Job Purpose**:
To effectively supervise and coordinate activities in the Legal Collections and Debt Recovery Administrative A Department. To assist with the development and implementation of a debt collection strategy for active legal accounts and written off accounts outsourced to independent external debt collectors and internal Debt Recovery Administrative Agents

**Job Outputs**:

- Monitor agents' performance and productivity.
- Ensure an effective debt collection operational plan is developed, approved, documented, communicated, and implemented. Workload assigned to Collection Agents according to degree and amount of delinquency.
- Ensure that accounts written off are handed over to external debt collectors as per policy.
- Manage Legal documents for secured loans to obtain cancellation of contract and return of asset, with warrant of delivery as per service level agreements.
- Legal Collection processes comply with the requirements of the National Credit Act and Debt Collectors Act or high court or magistrate courts act.
- Relationships with external debt collectors and appointed attorneys are established (Ext)
- Reduction of legal capital at risk within our attorney’s control
- Monitor payment allocation of direct bank deposits received from attorneys. Members and EDC’s
- Effective processing write offs as per policy.
- Plan and implement collection campaigns to increase off balance sheet recoveries and active portfolio.
- Validate motivations for accuracy before escalation for reduced settlements.
- Monitor updating of collection systems by internal staff and external service providers with legal status, collection status and document uploads.
- Monitor and report on attorney portfolio performance
- Retract and relocate case files from non-performing attorneys.
- Monitor and report on off balance sheet recoveries for attorney post judgment.
- Identify continuous improvement initiatives to reduce capital at risk and increase collections.
- Motivate opposition defended matters in line with delegation of authority.
- Prepare response to escalated complaints received from members or regulatory bodies.
- Assist with establishment of a panel of external debt collectors to assist with the legal collections process.
- Ensure that fees are prepared and authorized in accordance to the Delegation of Authority and service level agreements.
- Annual renewal of SLA’s
- Abandoned inbound call rate of less than 25% is achieved.
- Report on inbound and outbound call volumes
- Ensure 80% average staffing at all times.
- Debit order, debi check, Owzo monitoring and reporting.
- Approve ad hoc debt arrangements in line with service level agreements.
- Liaise and communicate relevant information in writing and verbally to the collections business unit and Extenal attorneys or EDC’s.
- Expedite summons, judgment and warrants on off balance portfolio.
- Improved capability for the recovery of amounts written-off as irrecoverable.
- Maintain internal and external relationships including members, colleagues, and management.
- Supervise activities of legal Collection Department and Debt Recovery Administrative Department Create a high-performance culture.
- Manage team's performance.
- Training and development of team members
- Manage attorneys’ performance in line with SLA and yearly targets.
- Prepare and analyse productivity reports, identify trends and issues, and provide appropriate status updates to senior management.
- Provide input to the department’s budget.
- Ensure timeous payment of attorneys and EDCs with proper controls in the approval process

**Qualifications**:

- Grade 12 with Mathematics and Accounting
- Diploma in Credit Management / Finance/ Strategic Management or related
- Credit Management or Debt Collection qualification is an advantage.
- Valid driver’s licence (essential/minimum

**Experience**:

- 2 years’ operational experience Debt collection experience
- 2 years’ operational experience In a Banking/ Financial environment2 years Team / project leader / supervisor in Debt collection experience
- 2 years operational experience in legal collections process

**Knowledge and Skills**:

- NCA and Relevant Legislative knowledge, Financial Acumen Communication skills
- Assertiveness and negotiation skills
- Code 8 drivers’ license (Manual)
- Computer literate (MS office & Excel)
- Sound knowledge of the applicable debt collection and legal proceed.
- Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
- People management and development skills

  • Team Leader: Specialized Collections

    3 weeks ago

    Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Purpose**: To manage risk on Debt reviews, rescheduling, suspensions in relation to the NCR conditions, Sequestrations, Administration Orders and Credit Life Claims. The role is responsible, under limited direction, for managing and training agents, setting objectives, assigning cases, updating internal standard operating procedures, ensuring document...

  • Team Leader: Specialised Collections

    1 week ago

    Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Purpose**: To manage risk on Debt reviews, rescheduling, suspensions in relation to the NCR conditions, Sequestrations, Administration Orders and Credit Life Claims. The role is responsible, under limited direction, for managing and training agents, setting objectives, assigning cases, updating internal standard operating procedures, ensuring document...

  • Collections Agent

    3 days ago

    Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Purpose**: Conduct pro-active pre-legal debt collection and administration activities to make debt repayment arrangements with members for accounts in arrears or where members are in default of contractual arrangements. Relationship building with internal and external stakeholders. **Job Outputs**: Sound relationships with external parties Sound...

  • Team Lead: Contact Centre

    3 weeks ago

    Centurion, South Africa Ntiyiso Consulting Group Full time

    **Who are we?** Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm specialising in all major industries. We deliver sustainable solutions through three subsidiaries, viz. Ntiyiso Revenue Consulting, Ntiyiso Business Consulting and Ntiyiso Industrialization Consulting. Ntiyiso means 'TRUTH' in the Xitsonga...

  • Team Leader

    3 weeks ago

    Centurion, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Centurion, Central- Salary- R49 000 - R60 000- Job Type- Permanent- Education- Bachelor’s Degree / BTech- Experience- 5+ years- Reference- Team lead- - it.jobs(at)staffingprojects.co.za- Fax- 0867502867Our client is looking for an experienced Team Leader in Centurion. If you are feeling that it is time for you to move on in...

  • Team Leader

    2 weeks ago

    Centurion, South Africa Lanam Consulting Full time

    Key Responsibilities - Build and retain high performing a team by remaining positive, motivational and results driven - Efficiently manage, oversee targets & Team KPI’s daily - Drive up sales by designing and implementing a strategic sales plan that expands the company’s customer base and ensures a strong presence in the market - Identify and correct...

  • Team Leader

    2 weeks ago

    Centurion, Gauteng, South Africa Lanam Consulting Full time

    Key Responsibilities Build and retain high performing a team by remaining positive, motivational and results driven Efficiently manage, oversee targets & Team KPI's daily Drive up sales by designing and implementing a strategic sales plan that expands the company's customer base and ensures a strong presence in the market Identify and correct areas of...

  • Collections Agent

    2 weeks ago

    Centurion, Gauteng, South Africa iMasFinance Co-operative (Ltd) Full time

    Job Purpose:Conduct pro-active pre-legal debt collection and administration activities to make debt repayment arrangements with members for accounts in arrears or where members are in default of contractual arrangements. Relationship building with internal and external stakeholders.Job Outputs:Sound relationships with external partiesSound relationships with...

  • Waste Management Team Leader

    2 weeks ago

    Centurion, Gauteng, South Africa SKG Properties Full time

    Company Overview: Founded in 2000, SKG Properties specialises in the development leasing and management of commercial and industrial real estate. Joining us means seizing an opportunity to work in a dynamic, industry leading property company in South Africa, where ethics, customer service and teamwork are the foundations of our success. ROLE OVERVIEW: The...

  • Waste Management Team Leader

    3 weeks ago

    Centurion, South Africa SKG Properties Full time

    Company Overview: Founded in 2000, SKG Properties specialises in the development leasing and management of commercial and industrial real estate. Joining us means seizing an opportunity to work in a dynamic, industry leading property company in South Africa, where ethics, customer service and teamwork are the foundations of our success. ROLE OVERVIEW: The...

  • Collections Agent: Secured

    2 weeks ago

    Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Purpose**: Conduct pro-active pre-legal debt collection and administration activities in order to make debt repayment arrangements with members for accounts in arrears or where members are in default of contractual arrangements Communicate with Employer Groups with regards to short / non-deductions from members’ salaries. Relationship building with...

  • Legal Advisor

    4 weeks ago

    Centurion, South Africa Six Sense Consulting Full time

    **Qualifications & Experience**: - 4 year LLB Degree or equivalent - Admitted Attorney having served articles of clerkship within a legal collections/recoveries environment - 3 years Post admission experience within Legal Recoveries, Contract Drafting and Compliance Management

  • Legal Advisor

    2 weeks ago

    Centurion, Gauteng, South Africa Six Sense Full time

    Gauteng, Centurion R Annually Cost To Company (Market related)A well-established financial services business is seeking to appoint a Legal AdvisorTo provide legal advice, legal opinions and solutions to business units. To manage the legal recoveries process and legal risks.Qualifications & Experience: 4 year LLB Degree or equivalent Admitted Attorney having...

  • Junior Team Leader

    3 weeks ago

    Centurion, South Africa Fourier Recruitment Full time

    This is a full-time on-site role for a Forensic Investigator Junior Team Leader located in Centurion. This person will manage the day-to-day operations of the team, oversee the quality of each case, help train investigators, and interact with clients and other stakeholders. S/he will be responsible for editing all reports before they are signed...

  • Legal Advisor

    2 weeks ago

    Centurion, Gauteng, South Africa Six Sense Consulting Full time

    Qualifications & Experience: 4 year LLB Degree or equivalent Admitted Attorney having served articles of clerkship within a legal collections/recoveries environment 3 years Post admission experience within Legal Recoveries, Contract Drafting and Compliance Management

  • Legal Secretary

    3 days ago

    Centurion, South Africa JCG SERVICES Full time

    legal secretary Must have the following requirements; 3 - 5 years experience. Experience in RAF, Debt Collection

  • Legal Secretary

    2 weeks ago

    Centurion, Gauteng, South Africa JCG SERVICES Full time

    legal secretaryMust have the following requirements;3 - 5 years experience.Experience in RAF, Debt Collection

  • Legal Advisor

    1 week ago

    Centurion, South Africa Construction Industry Development Board Full time

    KEY PREFORMANCE AREAS (KPA’s) JOB ACTIVITIES KEY PREFORMANCE INDICATOR’S (KPI’s) - Services - Provide legal support and advice to cidb. - Provide legal opinions to the cidb employees and the cidb Board. - Vet and sign contracts on behalf of cidb. - Present finding, research and legal opinion to the Director Corporate legal. - Review and provide legal...

  • Legal Advisor: Recoveries

    2 weeks ago

    Centurion, Gauteng, South Africa Land Bank Careers Full time

    Job Advert Summary:The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa's only specialist agricultural bank established in 1912, the bank's sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance...

  • Team Leader

    3 days ago

    Centurion, South Africa AVBOB Full time

    To maintain effective quality assurance processes by evaluating courtesy calls quality, identifying call quality gaps made by retention agents and implementing remedial action in line with the AVBOB Group policy. **Conduct Quality Assurance on Courtesy Calls (policy validations) and Retention clerks **(outbound calls)** - Monitor courtesy calls conducted by...