Syspro Support Internship
7 days ago
**Description**:
The Technical Support Analyst evaluates, troubleshoots and resolves faults and reported events.
**Key Responsibilities**:
- Evaluates, troubleshoots and resolves faults and reported events;Liaises with the software development team and SYSPRO Regional Offices;
- service delivery and information sharing regarding event resolution at a regional level;
- Provides specialist technical support in response to issues pertaining to software development, SRS, documentation, software installations and upgrades.
**Skills, Knowledge and Expertise**:
**Qualifications and Experience**
- Requires a Senior Certificate or NQF 4 equivalent; With Mathematics about 60% or Maths Lit above 80%
- Relevant Support Certifications would be advantageous.
**Knowledge**
- Any knowledge of the following would be adventageous
- SYSPRO Architecture
- .NET User Controls
- VBScript,
- C#
- SYSPRO Reporting Services
- e.net Solutions
- Microsoft SQL Server
- SYSPRO Workflow
- Espresso
- Installations and Upgrades
- Customization
- Development Principles
- Technical Understanding (infrastructure issues related to Windows and servers)
- Microsoft SQL server
- SYSPRO ERP, Microsoft Office, Crystal reports, Wyn Reporting
**Skills required**
- Organized
- Ability to manage tight deadlines
- Strong interpersonal skills
- Ability to work efficiently in a broad cultural spectrum
- Communication skills
- Problem-solving ability
- Team Player
- Willingness to learn
- Self-starter
- Motivated to find customer solutions
**About SYSPRO**:
SYSPRO is a leading, global Enterprise Resource Planning software provider. SYSPRO specializes in key manufacturing and distribution industries. Established in 1978 by CEO Phil Duff, SYSPRO remains one of the longest standing privately owned vendors of ERP software in the world. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia and Australasia, SYSPRO customers are backed by a team of global experts that drive maximum value out of IT systems and business solutions.
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