IT Desktop Support Internship Program
1 month ago
**About the program**
Luphindi Business Solutions is an IT Skills Training provider that is based in Sandton, and we are running an internship program to place 20 graduates, in an IT company for a period of 12 months. All IT companies are located in Johannesburg, Gauteng.
**Role Overview**: The Desktop Support Intern will be responsible for providing technical assistance and support to end-users within the organization. This role involves troubleshooting hardware and software issues, assisting with system installations, and ensuring smooth operation of desktops and peripherals.
- **Technical Support**
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Analyze and troubleshoot technical problems, identify root causes, and implement solutions.
- Escalate complex issues to senior IT staff when necessary.
- Maintain accurate records of user requests, incidents, and resolutions.
- Document standard operating procedures for common issues.
**- Hardware Maintenance**:
- Perform routine maintenance tasks such as cleaning and updating hardware components.
- coordinate with vendors for hardware repairs or replacements.
- **Software Updates**:
- Ensure that desktop software (including operating systems, antivirus, and productivity tools) is up to date.
- Assist in deploying software patches and updates.
**Requirements**:
- Educational Qualifications:*
- A recognized **degree or diploma **in Computer Science, Information Technology, or a related field.
- Applicants must have satisfied the academic requirements for the relevant field of study.
- **Skills and Competencies**:
- Basic understanding of desktop hardware and software components.
- Computer proficiency.
- Strong analytical and problem-solving skills.
- Ability to communicate effectively with end-users.
- Sound understanding of the field of study.
- **Personal Attributes**:
- Self-motivated and eager to learn.
- Attention to detail.
- Ability to work well in a team.
- Adaptability and willingness to take on new challenges.
**Job Type**: Internship
Contract length: 12 months
Pay: R3 500,00 - R3 800,00 per month
**Education**:
- Diploma (required)
**Location**:
- Johannesburg, Gauteng (required)
Application Deadline: 2024/11/11
Expected Start Date: 2024/11/11
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