Support Consultant

6 months ago


Johannesburg, South Africa SYSPRO Full time
The Support Consultant is responsible for assisting and supporting the partner engaging with the customer and supporting the end-user. Department Professional Services Employment Type Full Time Location SA | Johannesburg Workplace type Hybrid

Key Responsibilities

The incumbent will be responsible to support resellers and end-users with regards to product-related queries and to provide a reporting channel for programme errors.

Skills, Knowledge and Expertise

Qualifications and Experience: Senior Certificate or NQF4 equivalent. A tertiary qualification and/or Industry Certification with an IT technical base will be advantageous.
Knowledge:
At least 2-3 years SYSPRO product experience. Very good Microsoft SQL skills  Very good IT Technical with SYSPRO infrastructure experience. Relevant experience in a call desk environment. 
Skills Required: Strong Administration Skills Strong Business Acumen Good understanding of legislative requirements  Problem solving ability Strong reporting ability Competency Excellent communication skills Excellent Writing Skills Good Presentation Skills Excellent Time Management 
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