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IT Support Engineer
1 week ago
Our client, a prominent outsourcing organization in the BPO sector, is committed to delivering exceptional service and innovative solutions to clients worldwide. We are seeking a skilled and motivated Tier 2 IT Engineer to join our dynamic team.
As a Tier 2 IT Engineer with our client, you will play a vital role in maintaining and enhancing our IT infrastructure. Your responsibilities will include diagnosing and resolving technical issues, assisting end-users, and collaborating with fellow IT professionals to ensure seamless operations.
Eligibility Criteria
- Provide advanced technical support to address escalated IT issues from Tier 1 support.
- Troubleshoot and resolve hardware and software problems.
- Manage and upkeep IT systems, including servers, networks, and applications.
- Perform system upgrades, patches, and backups.
- Assist in implementing and deploying new technologies and solutions.
- Monitor system performance and security, taking proactive measures for stability and safety.
- Document and update IT procedures and knowledge base articles.
- Collaborate with IT team members and departments to deliver unified support and service.
- Train and mentor Tier 1 support staff.
Role Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum of 3-5 years of experience in an IT support role.
- Strong knowledge of Windows and Linux operating systems.
- Familiarity with cloud services.
- Experience with network protocols, hardware, and configurations.
- Proficiency in troubleshooting and problem-solving.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively.
- Relevant certifications such as A+, CompTIA A+, Network+, Microsoft Certified: Azure Administrator.
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