Product Expert

1 month ago

Cape Town, South Africa Dotdigital Full time

**About Us**:
**The Company**: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

**About the Role**:
**About You**:
To excel in this role, you’ll:

- Possess a minimum of 2 years' experience working in customer service or support roles
- Demonstrate technical proficiency with a solid understanding of HTML and CSS
- Showcase previous experience in the SaaS, Ecommerce, or Marketing industry
- Excel at investigating, troubleshooting, and resolving complex issues with your advanced problem-solving skills
- Be an excellent communicator, well-organized, and patient, adapting effortlessly to various customer situations

***:
**Why Us**:

- Working as a Product Expert at Dotdigital has been nothing short of an incredible experience. Working with the team is a delight every single day. Not only do we have a lot of laughs together, but we have everything we need to grow as both individuals and as a team. Whether it’s the ongoing help and support from management, or the copious amounts of training we have access to, there is a real sense of encouragement within the team to be the best we can be. I could not be prouder to work with such a brilliant bunch_ of people

**Gemma, Product Expert (Tier 1)**

**Interview Process**:

- 15min Screening Call with Team Talent
- Stage 1 interview (virtual) with Senior Manager and Manager
- Stage 2 interview (virtual) with HR and Senior Manager

**Some of Our Global Benefits**:

- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward

***:
**Application deadline**:
**DEI commitment**:
**Legal statement**:

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