Technical Team Leader

5 months ago

Johannesburg, South Africa Bidvest Facilities Management Full time

**Role Purpose**

Team Lead for Condeco System Application and helpdesk team.

**Main Outputs**
- Complete Daily Systems health checks on Condeco Application and Database servers to ensure that the resources (RAM and CPU) are running at an acceptable rate.
- Supporting the Application environment and service, which is rolled out nationally on the client’s WAN. This includes when the environment moves to the cloud.
- Represent BFM in a professional and proficient manner as the lead (1st, 2nd, and 3rd line) onsite and remote technical-, product
- Technical Support
- Pre-Sales (Advising the client which requests need to be scoped, cost and proposed)
- Change management
- Project Management
- Backups and Maintenance
- All Reporting to the client
- Liaising with the client’s IT departments (Functions Tech, Networks, etc.) to drive them to ensure that they follow due and best.
- Responsible and accountable for all technical support to the client relating to the Condeco service and product.
- To support the onsite Condeco helpdesk team members as well as the helpdesk service, with day-to-day tasks and escalations
- Support Condeco Interactive Room Screens (User support, configuration and installing, resetting, testing, labeling, following correct storage procedures).
- Supporting and Managing:

- Forward planning
- Application back end, Application cache
- Hardware i.e., booking screens where needed
- Upgrades, Fixes, New releases
- Assist with Condeco training when required. Offsite traveling might be required.
- Creating and maintaining Product specific documentation
- Continuous seek innovation in line with business needs
- Responsible for leading the Helpdesk team.
- Install and configure Condeco screens in meeting rooms as advised by the client.

**Minimum Requirements**:

- National Diploma in Information Technology or related.
- A bachelor’s degree in information technology or related will be an added advantage.
- Matric (Senior Certificate)
- Valid SA Driver’s License
- MCITP (Microsoft Certified IT Professional)
- Microsoft certified - AZ-900 certification is a requirement.
- Knowledge of OHS Act & ISO 9001 Quality Management Systems
- Minimum 3 years of People Management experience
- Minimum 3 years in a call center/helpdesk environment, Experience with booking systems - Condeco would be preferred.
- Familiar with VOIP, Avaya Telephony, Technical, organisational and planning skills

**Core Competencies**:

- Active Directory
- Microsoft Azure Administration
- Azure Active Directory
- Desktops and Laptop repair
- MacBooks, iPads, and iPhone Support
- Firewall
- Lan & Wan
- Microsoft Exchange
- A+
- N+
- DHCP
- DNS
- Group Policy
- Ip Address Management
- Azure Setup and Management
- Raid
- VPN
- Windows Server 2012 R2 & 2016Microsoft Office 365 suite

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