Technical Team Leader

1 month ago

Johannesburg, South Africa FirstRand Bank Limited Full time

Description

To provide expert advice and support in practice formulation and associated best practice improvements

Responsible for leading and developing a team of technical resources that provide operational project and technical support

Hello Future Technical team leader

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

Are you someone who can:

Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity  Partner and collaborate with team members to achieve team success  Share information and knowledge that benefits the team  Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared  Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies  Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement

You will be an ideal candidate if you have the following:

Minimum: Diploma or required certification Preferred: Degree and/or relevant certification 5+ Years experience, including at least 3 in a management role. Preferred: Banking Industry Experience

Key Responsibilities:

Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements Escalate potential budget risks that may lead to increased costs or financial losses Present work proposals on planned activities that will require financial resources Allocate and approve expenditure  Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget  Ensure full understanding of customer needs to deliver a quality service  Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options  Engage in cross-functional relationships to obtain and to provide work support Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets  Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities  Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy  Monitor customer feedback reports and align processes to maximise efficiencies  Ensure that each employee prepares a personal development plan that is implemented and reviewed as required  Provide on the job coaching and guidance  Understand competencies and skills required for own and employee's development and performance Identify development needs and select effective solutions to address own and employee development needs Provide on the job coaching and guidance Manage team delivery against goals in the area of responsibility Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures Participate in Talent Management practices and processes in line with HR policies and procedures Implement employment equity plan targets in all recruitment and employee movement activities Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns Set relevant stretch goals for team and motivate achievement Lead a development culture where information regarding successes, issues, trends and ideas are actively shared Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement

You will have access to:

Opportunities to network and collaborate Challenging Working Opportunities to innovate

We can be a match if you are:

Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

Are you interested to take the step? We look forward to engaging with you further. Apply now

#POST
#FNB
#LI-LR1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

08/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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