Condeco Technical Team Leader
1 month ago
Telebest is seeking a highly skilled Condeco Technical Team Leader to join our team in Johannesburg. As a key member of our technical team, you will be responsible for ensuring the highest possible standard of our business application, maximizing productivity and efficiency.
Key Responsibilities:
- Perform daily systems health checks on Condeco Application and Database servers to ensure optimal resource utilization.
- Provide technical support to clients relating to Condeco services and products, ensuring timely resolution of issues.
- Support and manage hardware and software health checks, upgrades, fixes, and new releases, ensuring seamless integration with existing systems.
- Collaborate with clients to ensure adherence to proper change management procedures and provide Condeco training as needed.
Requirements:
- Nation Diploma in Information Technology or related field.
- Bachelor's degree in Information Technology.
- Matric.
- Valid South African driver's license.
- MCITP.
- Knowledge of OHS act and ISO 9001 quality management systems.
- At least 3 years of experience in a call centre or helpdesk environment.
- Experience with booking systems, with Condeco being advantageous.
- Familiarity with VOIP, Avaya Telephony, technical, organizational, and planning skills.
- Competencies in DNS, DHCP, LAN and WAN, Firewall, Technology equipment, VPN, and RAID.
Competencies:
- DNS.
- DHCP.
- Lan and Wan.
- Firewall.
- Technology equipment.
- VPN.
- Raid.
- A+ and N+
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