Condeco Technical Team Leader
2 months ago
Job Summary:
Telebest is seeking a highly skilled Condeco Technical Team Leader to join our team. As a key member of our technical team, you will be responsible for ensuring the highest possible standard of our business application, maximizing productivity and efficiency.
Key Responsibilities:
- Technical Support: Provide expert technical support to clients relating to Condeco services and products.
- System Health Checks: Conduct daily systems health checks on Condeco Application and Database servers to ensure optimal resource utilization.
- Change Management: Ensure clients follow proper change management procedures, including upgrades, fixes, and new releases.
- Training and Development: Assist with Condeco training and development programs as required.
Requirements:
- Education: Nation Diploma in Information Technology or related field, Bachelor's degree in Information Technology, or equivalent.
- Experience: 3+ years in a call centre or helpdesk environment, with experience in booking systems, Condeco being advantageous.
- Skills: Knowledge of OHS act and ISO 9001 quality management systems, VOIP, Avaya Telephony, technical, organizational, and planning skills.
- Competencies: DNS, DHCP, Lan and Wan, Firewall, Technology equipment, VPN, Raid, A+ and N+ certifications.
Working with Telebest:
As a Condeco Technical Team Leader at Telebest, you will have the opportunity to work with a dynamic team, contribute to the growth and success of our organization, and develop your skills and expertise in the field of Condeco solutions.
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