Technical Team Leader

2 months ago

Johannesburg, South Africa FirstRand Full time

Job Description

To provide expert advice and support in practice formulation and associated best practice improvements

Responsible for leading and developing a team of technical resources that provide operational project and technical support- Hello Future Technical team leader
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.- Are you someone who can:

- Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
- Partner and collaborate with team members to achieve team success
- Share information and knowledge that benefits the team
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement- Minimum: Diploma or required certification
- Preferred: Degree and/or relevant certification
- 5+ Years experience, including at least 3 in a management role.
- Preferred: Banking Industry Experience- Key Responsibilities:

- Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies
- Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
- Escalate potential budget risks that may lead to increased costs or financial losses
- Present work proposals on planned activities that will require financial resources
- Allocate and approve expenditure
- Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
- Ensure full understanding of customer needs to deliver a quality service
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Engage in cross-functional relationships to obtain and to provide work support Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
- Monitor customer feedback reports and align processes to maximise efficiencies
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
- Provide on the job coaching and guidance
- Understand competencies and skills required for own and employee's development and performance
- Identify development needs and select effective solutions to address own and employee development needs
- Provide on the job coaching and guidance
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns
- Set relevant stretch goals for team and motivate achievement
- Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement- You will have access to:

- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate- We can be a match if you are:

- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it #POST
FNB
LI-LR1

Job Details

08/11/24

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