Human Capital Contact Centre Analyst X 2 Global
5 months ago
Key Outputs
To manage all administrative related tasks in the allocated region regarding the life cycle of an employee and to assist in resolving queries related to benefits, payroll and Human Capital policies
- Assist and resolve basic Human Capital and Payroll related queries received from employees or other sources e.g. leave, UIF, medical aid, funeral fund, retirement fund etc
- Assist with the unlocking of PaySpace user accounts and general PaySpace support to employees for navigating through the system.
- Assist with the correctness of the Workforce Plan for area of responsibility - assist in creating jobs/ abolishing of jobs
- Manage the recruitment of a new employee
- Distribute and management of Starter pack documentation
- Follow up on the timeously submission of the documents to meet payroll cut-off
- Schedule medicals
- Create an employee folder on the HCM Drive
- Index the documents as received properly as per the agreed naming convention and file on the BCM drive in the relevant employee folder
- Capture mini-master data
- Upload the following documents on Payspace once the employee profiles reflects on PaySpace
Movement Form
Certified ID
**Qualifications**:
Fund Information
Tax Information
Payspace documents
- Manage the termination process
- Distribute and management of termination pack
- Follow up on the timeously submission of the documents to meet payroll cut-off
- Issue letters for reporting line changes and all internal movements when applicable
- Issue Maternity leave contracts where required
- Conduct employment confirmation
- Assist with following up of required forms to be completed on Payspace e.g., funeral forms, vaccination status, Travel calculators etc.
- Distribute medical aid cards to employees
- Assist with the completing of GPA forms and the submission thereof to Rewards and Benefits
- Assist with the completion of disability claim documentation and the submission thereof to Rewards and benefits
- Assist in managing workflow approval to be in time for payroll cutoff when stuck in an inbox
- Manage and ensure master data of relevant area to be correct
- Distribute overtimQualification, Experience and Competencies
**Minimum required qualification**:
***
- A relevant formal Human Capital qualification will be an advantage
- Matric
Must have:
- 5 -7 years in a generalist Human Resources / Payroll environment
- Experience of a shared services environment will be an advantage
Minimum Required Competencies:
- Verbal Communication and Written communication
- Attention to detail
- Drive, energy and initiative (results-focus)
- Organisational Awareness
- Customer Responsiveness
- EQ and interpersonal sensitivity
- Systems and Technology Use
- Schedule adherence
- Active Listening
- Rule Orientation
- Self-Managemente reports before the 25th of a month
- Pull and distribute leave reports before the 25th of a month
- Assist with and submit documentary proof for all HC related audits
- Print and distribute Long Service Certificates for area of responsibility timeously
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