Tes Technology Representative Global Grade 10

3 months ago


Isando, South Africa Barloworld Equipment Full time

**Key Outputs**
- Support all regions and countries including South Africa, Lesotho, Eswatini, Zimbabwe, Mozambique, Zambia, Botswana, Namibia, Malawi, and Angola.
- Perform TES Customer opportunity development.
- Solicit support as required; including but not limited to VisionLink and MineStar.
- Collaborate in driving TES onboard Excellence.
- Configure and calibrate the advanced TES on-board and off-board systems.
- Troubleshoot advanced on-board and off-board TES issues.
- Identify and resolve system problems with the customer and network communication teams.
- Log TSC tickets for support calls
- Assist and mentor level 1 and 2 techs and liaise with TSCs and Cat support.
- Assist TC in collecting information for advanced support.
- Execute hardware and software product updates.
- Resolve technology issues.
- Manage and report on TSC (Technology Solution Centre) performance and DSN.
- Compile informative technology issue reports and address to management.
- Assist service and support operations, ensuring technology service is performed at Cat standard speed and quality.
- Resolve technology issues according to Service Letter guidelines.
- Ensure effective self-management and performance ownership.
- Advise on warrantable technology issues.
- Percentage of personal training completed

**Qualification, Experience and Competencies**
- 5 years cross discipline experience
- Experience in earthmoving environment
- Extensive background in electronic and IT systems troubleshooting, datalinks, networking, GNSS, and databases.
- Thorough understanding of Cat electronic service tools and systems including ET, SIMSi, DSN, CPI, TSC, etc.
- Know how to obtain information using SIS, Dealer Connect, Service Mags, Service letters, IRMs, etc.

Trained on service of advanced TES products.



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