Outsource Collections and Recoveries

6 months ago

Cape Town, South Africa RMV Solutions Pty Ltd Full time

Key Responsibilities- Support the Senior Manager in the execution of Outsource collections and Recoveries strategies
- Responsible for meeting collections targets by managing day to day relationships with external collections agencies
- Give input to the development of strategies, policies & procedures;
- Support the Senior Manager by implementing and monitoring operating plans in line with strategies as well as policies & procedures
- Ensure compliance with operating plans & highlight operational risks & controls
- Ensure adherence to key stakeholder’s policies & procedures approved by the Steerco
- Ensure adequate environmental controls & exception reporting in line with policies
- Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets
- Coordinate activities with external agencies, manage agency relationships throughout the process
- Ensure regular audits of agency compliance to strategy, policies & procedures;
- Proactively share information & expertise with internal & external stakeholders
- Continuously seek improvements in recovery processes, products & technology & manage the change process
- Present monthly portfolio performance to agencies
- Manage reputational risk across the portfolio
- Ensure that all EDC’s engagements are accurately recorded on the appropriate systems
- Manage a small internal team (+-10 staff) from Supervisors to agents
- Be an active and accountable member of the Credit Operations Management team
- Analyse information and optimally translate this into the improvement of performance
- Forecast and analyse data against targets on a daily, weekly and monthly basis
- Compile and distribute reports on a monthly basis
- Give input to the development of operational and KPI reporting
- Stay abreast of market trends, relevant legislation & events in appropriate industry
- Qualifications and Experience- Qualifications- Matric
- Relevant tertiary qualification would be an advantage

Experience and skills:
- Minimum 5 years relevant Internal and or External Collections experience
- Minimum 2-5 years management experience in collections
- Good commercial understanding and awareness of best practice unsecured collections and recovery
- Knowledge of collections and recovery strategies, processes and methodologies
- Sound analytical skills
- Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act)
- Knowledge of debt review, sequestration and administration processes will be an advantage
- Understanding of the Vision and CAS software will be an distinct advantage
- Must be able to travel regularly
- Competencies- Sound analytical skills
- Ability to demonstrate conceptual thinking
- Strong communication skills

External Collections experience, Management experience, Debt Collections, Vision and CAS programmes

  • Manager: Outsource Collections

    6 months ago

    Cape Town, South Africa Armstrong Appointments Full time

    Our client in the retail industry based in Cape Town are currently seeking the skills of a Manager: Outsource Collections & Recoveries **Main job function** - Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external...

  • Manager: Outsource Collections and Recoveries

    5 months ago

    Cape Town, South Africa Truworths Full time

    **Key Responsibilities**: - Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external collections agencies - Give input to the development of strategies, policies & procedures; - Support the Senior Manager by implementing and...

  • Outsource Collections Manager

    6 months ago

    Cape Town, South Africa Right People Solutions Full time

    **Senior Manager: External Debt Collections & Recoveries** We need an industry expert who will be based at Head Office and be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies. **Criteria**: -...

  • Head of Collections

    5 months ago

    Cape Town, South Africa Lula Full time

    **WHAT WE DO** Lula is an innovative, and human-focused FinTech company on a mission to help small businesses make cash flow. We want to make it fast, simple, Lula for people to run their business through a digital business bank account. If you're looking for a new place to call ‘home' that believes in the potential of the broader SME landscape in South...

  • Head of Collections

    5 months ago

    Cape Town, South Africa Lula Full time

    **WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they...

  • Head of Collections and Recoveries

    1 month ago

    Cape Town, Western Cape, South Africa Lula Full time

    About the RoleLula is a fast-growing fintech company on a mission to support South African SMEs. We're looking for a seasoned Collections professional to join our team as the Head of Collections and Recoveries.Key ResponsibilitiesDevelop and implement strategic plans for the Collections and Recoveries team.Provide strong leadership to the collections and...

  • Head of Collections

    5 months ago

    Cape Town, South Africa Lula Full time

    WHAT WE DO Lula is an innovative, and human-focused FinTech company on a mission to help small businesses make cash flow. We want to make it fast, simple, Lula for people to run their business through a digital business bank account. If you're looking for a new place to call ‘home' that believes in the potential of the broader SME...

  • Senior Manager: External Debt Collections

    6 months ago

    Cape Town, South Africa The Roberts Connexion Full time

    **Senior Manager: External Debt Collections & Recoveries** We need an industry expert who will be based at Head Office and be responsible for maximising outsourced early and late-stage collections, as well as post-charge-off collections (recoveries) by effectively engaging and managing a large panel of external debt collection agencies. **Criteria**: -...

  • Senior Manager: External Debt Collections

    5 months ago

    Cape Town, South Africa Right People Solutions Full time

    **Senior Manager: External Debt Collections & Recoveries** We need an industry expert who will be based at Head Office and be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies. **Criteria**: -...

  • Debt Recovery and Collections Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Property24 Full time

    Job DescriptionWe are seeking an experienced Debt Recovery and Collections Specialist to join our team at Property24 in Cape Town, South Africa.About the RoleThis is a fantastic opportunity for a driven and ambitious professional with a can-do attitude to lead our debt recovery efforts. As a Debt Recovery and Collections Specialist, you will be responsible...

  • Debt Recovery Manager

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Debt Recovery Manager **Job Type**:Full-Time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation,...

  • Debt Recovery Manager

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Debt Recovery Manager **Job Type**:Full-Time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation,...

  • Debt Recovery Supervisor

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**: Debt Recovery Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Debt Recovery Supervisor

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**: Debt Recovery Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Collections and Recoveries Agent

    5 months ago

    Cape Town, South Africa Job Crystal Full time

    A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for a Collections & Recoveries Agent. **DUTIES AND RESPONSIBILITIES**: - Daily action of Partner unpaid debit orders (Device and MCA). - Review Diary and AOD arrangements daily. - Notify Partner to suspend settlement/deallocate Device where necessary...

  • Debt Recovery Representatives

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**: Debt Recovery Representatives **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Debt Recovery Representatives

    5 months ago

    Cape Town, South Africa MCI Jobs Full time

    POSITION OVERVIEW: **Job Title**: Debt Recovery Representatives **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Debt Recovery Representatives

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**: Debt Recovery Representatives **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Debt Recovery Specialist

    3 days ago

    Cape Town, Western Cape, South Africa MCI, LC Full time

    Company Overview:MCI, LC is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner in the industry.We specialize in delivering exceptional experiences and driving optimal performance...

  • Call Center Collections Manager

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**: Call Center Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...