Retention Administrator

2 weeks ago


Gauteng, South Africa Metropolitan Life Full time

**Introduction**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Ensure the smooth running of the business by providing effective administrative assistance to the line manager.**Requirements**:

- Grade 12 or equivalent qualification (essential)
- Office administration, secretarial or equivalent qualification (desirable)
- 1 Year relevant experience (advantageous)
- Exposure to supporting a manager or team (desirable)
- Exposure to the insurance industry (advantageous)

**Duties & Responsibilities**
- INTERNAL PROCESS:
- Administrative support for meetings and workshops (collate, compile and distribute agendas, presentations, minutes within agreed timeframes).
- Daily work allocation to the team members of the area of responsibility.
- Production stats updates and proving feedback on the outcomes.
- Report on the operational activities within the area of responsibility to inform operational efficiencies.
- Assist in the preparation of regularly scheduled reports, as required.
- Manage the queue in priority of turnaround time.
- Ensure office equipment is regularly maintained by relevant service providers.
- Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within agreed Service Level Agreements.
- Establish own work procedures or schedules to manage and keep track of daily activities and tasks.

CLIENT:

- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.

PEOPLE:

- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.

FINANCE:

- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Competencies**
- Interacting with People
- Making Decisions
- Showing Composure
- Embracing Change
- Team Working
- Meeting Timescales
- Checking Things
- Following Procedures


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