Client Service Administrator

6 days ago


Cape Town, South Africa Momentum Corporate Full time

**Introduction**

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- To provide effective and efficient service to clients through the administration of a group of schemes by receiving, evaluating and responding to client queries timeously.

**Requirements**:

- Grade 12 or NQF level 4
- 2-5 years' experience in an insurance administration environment
- Intermediate excel skills is preferred
- Employee Benefits administration experience will be an advantage

**Duties & Responsibilities**
- Ability to self-manage the full administration of risk & retirement schemes.
- Accurately complete member andrisk contribution reconciliations.
- Investigate and resolve all non-reconciling items.
- Administer and process the relevant scheme data from fund entry to exit stage.
- Process and effect payment on all claim types.
- Co-ordinate across the teams to ensure that the required tasks are completed before the monthly reconciliation is due,.
- Assist clients efficiently with their requests through displaying the Momentum Metropolitan values enabling client retention and satisfaction.
- Build and maintain relationships with clients and stakeholders to ensure a smart client experience.
- Ensure all risks are mitigated and escalated when dealing with client requests.
- Keep abreast of MMH product and legislated changes in order to effectively and accurately assist with client queries.
- Responsible for the monthly reconciliation of scheme data to assist with client reporting.

Additional Information:
**Please note that this role is based on a Pay for performance structure.**

**Competencies**
- Accountability
- Attention to detail
- Customer orientation
- Communication skills
- Planning and organising
- Teamwork



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