Junior Customer Success Associate

5 months ago


Cape Town, South Africa OneNebula Full time

the managingDo you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

**Who Are We?**

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our people brand by watching our culture videos:
**Job Opportunity** at 1Nebula**:
Nebula’s Customer Success Team provides support to global clients to enable a range of cloud technologies focused on enabling the clients’ cloud journeys as well as manage the cost associated with their cloud
- and technology environments.

We are seeking a **Junior Customer Success Associate** with strong client-, operational
- & technical skills to assist with the pre-sales, onboarding, operationalization, and delivery to customers. As a member of the Customer Success team, you will interact with all areas of the business as well as the Customers to drive product adoption and engagement.

**What **Y**ou** will do within this role (Your key responsibilities)**:

- Assist in driving adoption and usage of Nebula’s products through ongoing engagement with customers.
- Preparing product demos, presentations, collateral, and webinars
- Support our clients during the implementation of our Products
- Take an active role in focusing on the retention and growth of our clients by understanding their business and meeting their goals
- Ensure client satisfaction by assuring timely delivery of responses and guaranteeing a high quality of our services
- Work with the development and support teams to articulate and monitor customer requests and feedback through the appropriate channels
- Feeding information about Nebula’s Products to Marketing with technical collateral and market messaging for those Products to enable them to drum up marketing qualified accounts and leads for the business.
- Provide inputs into the Sales & Marketing teams to drive Sales Qualified Leads
- Assisting with the development of new customer onboarding & training and making these processes scalable
- Investigate and upskill on cloud concepts.
- Conduct in-depth investigations into customer’s cloud environments to identify areas of financial optimization, quantify same and report back on same
- Share knowledge with the greater Nebula team
- Update and maintain PowerBI dashboards and reports on our clients’ environments.
- Support the customer success team with deliverables to internal and external stakeholders.

**More about **Y**ou (**O**ur requirements for the role)**:

- Relevant degree
- Experience in a Customer Success and/or Customer service environment or a similar role will be advantageous.
- SaaS, AWS, and Microsoft Azure experience would be advantageous.
- Strong business, operations, and technical vision
- Ability to multitask and work across various projects.

**Our **A**mazing **P**erks**
- Enjoy 20 Leave days a year plus a “mulligan day” each quarter after meeting all your deliverables. That’s 4 extra leave days annually
- High spec laptops and equipment for you to comfortably work remotely.
- A once off at home office allowance to set up your home office.
- Flexible working hours. We work on a flexible schedule from Monday to Friday where you can make the hours work for you.
- Access to our Well-being program and Employee support services - we believe in work/life balance being of utmost importance for you and your family so this perk is for them too.
- Grow your skills and learn something new with paid for Microsoft courses and certifications.
- Take up a hobby and unlock a training allowance every 2 years to do something non-work related.
- Give back by participating in our Culture and Social Responsibility initiatives.
- Free Gap cover and a relaxed/hybrid work environment.

**Your **Application



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