Junior Customer Success Manager
4 months ago
**Job Summary**: The Junior Customer Success Manager is an entry-level role for individuals with a passion for customer satisfaction and a desire to grow within the field of customer success. This position involves supporting more experienced CSMs, interacting with clients, and contributing to the overall success and retention of customers. The Junior CSM will assist in onboarding, engagement, and addressing customer needs under the guidance of senior team members.
**Key Responsibilities**:
**Customer Onboarding**:
- Assist in the onboarding process for new customers, ensuring a smooth transition and effective utilization of products or services.
- Provide support and guidance to customers during the initial phases of their journey.
**Engagement Monitoring**:
- Monitor customer engagement and usage patterns.
- Collaborate with senior CSMs to identify opportunities to enhance customer value.
**Client Communication**:
- Communicate regularly with clients to gather feedback, address concerns, and provide updates.
- Assist in preparing and delivering customer reports and performance insights.
**Product Knowledge**:
- Develop a strong understanding of the company's products or services.
- Provide basic product training and support to customers.
**Issue Resolution**:
- Assist in addressing customer issues and challenges.
- Work closely with senior CSMs and other teams to ensure timely resolution.
**Customer Advocacy**:
- Identify satisfied customers willing to participate in testimonials, case studies, or referrals.
- Contribute to building a positive and supportive customer community.
**Data Analysis**:
- Assist in analysing customer data and feedback to derive insights.
- Collaborate with the team to implement strategies for customer success.
**Learning and Development**:
- Engage in continuous learning to stay updated on industry trends and customer success best practices.
- Seek mentorship from senior CSMs for skill development.
**Qualifications and Skills**:
- Bachelors degree in business, Marketing, or a related field.
- Excellent communication and interpersonal skills.
- Basic understanding of customer success principles.
**Personal Attributes**:
- Customer-focused mindset with a passion for ensuring customer satisfaction.
- Eagerness to learn and grow in the field of customer success.
- Team-oriented with a collaborative mindset.
- Strong organizational and time-management skills.
-
Junior Property Manager
5 days ago
Cape Town, South Africa Junior Property Manager Full timeSupervises and assigns duty roster for Front Office and housekeeping. - Conduct and ensure the neat appearance of staff as well as the correct attitude and behavior. Discusses problems with their Manager and provides solutions. - Gives instructions to Front office for any deviations to procedure. - Engage each guest as a unique individual and listens...
-
Junior Marketing and Customer Success Manager
3 months ago
Cape Town, South Africa Nutrition Network Full timePosition overview We are looking for a dynamic and creative junior marketing and customer success manager to join our team. This role will focus on content creation, social media coordination, and customer experience, playing a key part in customer acquisition, retention, and engagement. You will work closely with management to drive marketing campaigns,...
-
Junior Customer Success Associate
4 hours ago
Cape Town, South Africa OneNebula Full timethe managingDo you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading. **Who Are We?** 1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their...
-
Customer Success Manager
2 weeks ago
Cape Town, South Africa Fospha Marketing Full timeAn exciting opportunity to join a growing Customer Success team! We are data-driven and enthusiastic about delivering the best possible experience for our clients. Fospha is a small startup that is providing a leading growth platform for direct-to-consumer eCommerce brands. Our measurement product solves the biggest problem marketer's have today by...
-
Business Development Strategist for Success Coach
2 months ago
Cape Town, Western Cape, South Africa Success Coach Full timeWe are seeking a highly skilled and experienced Business Development Strategist to join our team at Success Coach.As a Business Development Strategist, you will play a key role in generating new leads, converting them into sales, and building strong customer relationships. You will work closely with the business owner to identify opportunities and grow our...
-
Customer Success Manager
1 week ago
Stellenbosch, Western Cape, South Africa Finovate People Pty Ltd Full timeOur client is looking for **Customer Success Manager** to join their team in **Stellenbosch,** Western Cape. **About the role**: During the onboarding phase of the client journey, the CSM is responsible for the effective handover from sales, understanding the customer’s contract with the company, their business challenges and scope of implementation. The...
-
Customer Success Manager
2 days ago
Cape Town, South Africa VHRS Full timeThe Company: Rather.chat Role Name: Customer Success ManagerLocation: Cape Town Job Type: Full-TimeRole summary:We are seeking a motivated and proactive Customer Success Manager to join our team. This role will focus on supporting the Head of Customer Success in establishing and refining best practices, enhancing partner satisfaction, and ensuring...
-
Customer Success Manager
6 months ago
Cape Town, South Africa Redherd Full timeOur client is a South African based security vendor with a global reach and customers in the highest spheres of technology and innovation. They provide real-time reporting on adversaries interacting with your networks or snooping around your infrastructure, allowing you to identify and defend against attacks. They are extremely vested in the global security...
-
Customer Success Manager
1 week ago
Cape Town, South Africa Initiate International Full timeA marketing tech company that specialises in outreach optimization have an exciting career opportunity for a **Customer Success Manager** to join their amazing team in **Cape Town**. They need you to help them take care of their clients & ensure excellence of delivery, consistently. If you’re looking for an exciting new challenge, this **job** could be...
-
Customer Success Manager
7 days ago
Cape Town, South Africa Electrum Payments Full timeIf you are business-minded with a customer-first attitude, are committed to building long-term, trusted relationships with customers and team members, and have B2B experience in enterprise software industry then Electrum’s customer success manager role will be perfect for you. You will nurture customer loyalty and guide customers to realise success from...
-
Customer Success Manager
2 months ago
Cape Town, South Africa Electrum Payments Full timeElectrum is the next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions. We’ve built a...
-
Customer Success Manager
20 hours ago
Cape Town, South Africa Afferent Software Full time**Role: Customer Success Manager**:We are looking for a detail-oriented Customer Success Manager who will be an essential strategic and implementation partner of sales and business development operations, supporting our customers at every stage of the buying process **Company Key Selling points** - We care about our customers and our team; we like to work...
-
Customer Success Manager
2 days ago
Cape Town, South Africa PST.AG Full timeDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address...
-
Customer Success Specialist
20 hours ago
Cape Town, South Africa Token Metrics Full timeToken Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...
-
Customer Success Manager
7 months ago
Cape Town, South Africa CM.com Full timeAll tech stuff, but we believe people make the difference. And that is exactly what our bright bunch of ambitious caring colleagues do. Every day. Together. Entrepreneurial people are the beating heart of our club. And this way, we can take on any challenge that comes our way. Our credo has been the same since the beginning in 1999: “Do what you like, do...
-
Customer Success Manager
3 months ago
Cape Town, South Africa PST.AG Full timeDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address...
-
Customer Success Manager
7 months ago
Cape Town, South Africa Electrum Payments Full timeElectrum is an exciting B2B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. - We hire the best of the best and we...
-
Customer Success Manager
3 days ago
Cape Town, South Africa Vera Solutions Full timeLocation: Cape Town - Base Salary: R683,000 per year - Check out our values-driven benefits below! - Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater...
-
Customer Success Manager
3 weeks ago
Cape Town, Western Cape, South Africa Emporium Human Capital Full timeEmporium Human Capital Job OpportunityWe are looking for a skilled Customer Success Manager to join our team. The ideal candidate will have a strong background in Accounting and excellent communication skills.The successful candidate will be responsible for creating and managing training plans with customers, reporting on training progress, and working...
-
Customer Success Manager
1 month ago
Cape Town, South Africa Join It Full time**Customer Success Manager - Join It [Remote]** **Join It** is a fast growing SaaS Membership management software that enables organizations to effectively keep track, manage, and grow their community. We are looking for an experienced and passionate Customer Success Manager to join our growing team. As a key member of our Customer Success department, you...