Customer Success Manager
6 months ago
Our client is a South African based security vendor with a global reach and customers in the highest spheres of technology and innovation. They provide real-time reporting on adversaries interacting with your networks or snooping around your infrastructure, allowing you to identify and defend against attacks. They are extremely vested in the global security community and contribute to the open-source community extensively.
They are looking for a **Customer** **Success** **Manager** who will be responsible for building and maintaining strong customer relationships, providing tailored solutions and support, and ensuring customer satisfaction and success by aligning their needs with the company's offerings and cybersecurity expertise.
**Key Responsibilities**:
- Establish and maintain strong
- **customer**
**relationships** as the main point of contact.-
Understand
- **customer**
**objectives** and provide customised solutions and support.-
Develop
- **strategic**
**account**
**plans** for customer retention, expansion, and upselling.-
Collaborate with
- **internal**
**teams** to align customer needs with company offerings.-
Conduct regular check-ins, identify risks, and provide timely resolution.-
Act as a
- **trusted**
**advisor**, offering guidance on best practices and
- **security**
**strategies**.-
Gather customer feedback to
- **influence**
**product**
**development**.-
Ensure smooth onboarding and successful implementation for new customers.-
Stay updated on
- **cybersecurity** trends and threats.-
Track and report on customer
- **success**
**metrics**.-
Contribute to improving customer success processes and tools.**Skills and Experience**:
- Proven experience in a
- **customer**
**success** or
- **account**
**management** role, preferably within the
- **cybersecurity**
**industry**.-
Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with customers.-
Deep understanding of
- **cybersecurity**
**concepts**, trends, and best practices.-
Ability to understand customer objectives and align them with the company's offerings and solutions.-
Strong business acumen and the ability to identify
- **upselling** and
- **cross**
- **selling** opportunities.-
Proactive and
- **results**
- **driven**
**mindset**, with the ability to take initiative and drive customer success.-
Exceptional organisational and time management skills to effectively manage multiple customer accounts.- **Analytical**
**mindset** with the ability to track and interpret customer success metrics.- A background in **Pre**-**Sales** is advantageous.
**Perks**:
- Full Medical Aid coverage including gap cover-
Profit shares-
Bonus: 13th cheque (possibility to discuss 3 x paycheques)-
Other multiple benefits
-
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