Junior Marketing and Customer Success Manager

1 month ago


Cape Town, South Africa Nutrition Network Full time

Position overview
We are looking for a dynamic and creative junior marketing and customer success manager to join our team. This role will focus on content creation, social media coordination, and customer experience, playing a key part in customer acquisition, retention, and engagement. You will work closely with management to drive marketing campaigns, product launches, customer service, and community management efforts, ensuring a seamless experience for our customers.
Key responsibilities
Marketing campaigns and product launches
Plan and execute marketing campaigns and product launches
Generate monthly reports on marketing performance and campaign metrics
Assist in the implementation of digital strategies to improve online visibility
Lead and manage Nutrition Network Practitioner Pathway certification programmes and develop sales strategies for upselling to existing and prospective leads
Content creation and social media
Create and maintain content for various platforms, including the website, social media, and online communities
Spearhead content planning for online community platforms and execute social media community management
Generate fresh content ideas for marketing assets, artwork, and website content in collaboration with web developers
Customer success and experience
Manage customer service across all mediums, striving for customer growth, retention, and satisfaction
Develop and implement strategies to improve customer conversion and retention, ensuring a positive customer journey
Engage with customers through various communication channels, responding to enquiries and feedback to build healthy relationships
Support customer community management and assist in the planning and execution of customer-focused content, such as webinars, certification programmes, and online/in-person events
Key skills
Proactive problem-solver with strong project management and organisational skills
Excellent communication and interpersonal skills, with an empathetic approach to customer service
Creative thinker with a keen eye for detail in content creation and social media management
Strong understanding of marketing trends, community management, and customer success strategies

**Qualifications**:
Experience in marketing, social media management, and customer success
Strong organisational and time management skills
Proficiency in digital marketing tools and social media platforms
Experience with content creation, graphic design, and basic website management is a plus
This position offers an exciting opportunity to shape the customer experience and contribute to the growth of our brand through innovative marketing and customer engagement strategies.



  • Cape Town, South Africa b2wise Full time

    **Job Summary**: The Junior Customer Success Manager is an entry-level role for individuals with a passion for customer satisfaction and a desire to grow within the field of customer success. This position involves supporting more experienced CSMs, interacting with clients, and contributing to the overall success and retention of customers. The Junior CSM...


  • Cape Town, South Africa Maspark Sales and Marketing Full time

    Join one of South Africa’s leading FMCG Sales and Marketing company and become part of a winning team. If FMCG and building brands excites you, along with a fast paced and innovative environment, then this position may well be for you. We have an exciting opportunity available for a Junior Marketing Manager based at our Head Office in Cape Town. The job...


  • Cape Town, South Africa OneNebula Full time

    the managingDo you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading. **Who Are We?** 1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their...


  • Cape Town, South Africa Impact.com Full time

    **Our Company**: Are you a natural relationship builder? Do you have a passion for MarTech and are excited at the opportunity to strategize, build and promote next-level Advocacy programs? Do you have a background in marketing and want to make a change to be more customer facing? We think this could be the opportunity for you! In this role you will take...


  • Cape Town, South Africa RoomRaccoon Full time

    Room Raccoon Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Title: Customer Success Manager Type: On-site Terms:...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    About the RoleWe are seeking a highly motivated and customer-focused German Junior Account Manager to join our Customer Success Team at ABC Worldwide. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and driving long-term partnerships.Key...


  • Cape Town, South Africa RoomRaccoon Full time

    Room Raccoon Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Title: Customer Success Manager Type: On-site Terms:...

  • General Manager

    3 months ago


    Cape Town, South Africa HR Studio Full time

    We're looking for… As a General Manager, you will lead operations across customer support, client success, installation project management, and onboarding. Your role is pivotal in driving growth by ensuring customer satisfaction, expanding market presence, and optimizing our service offerings. This leadership position demands a hands-on approach...


  • Cape Town, South Africa Pure Placements (PTY) LTD Full time

    **Salary and Benefits** Basic - R25k - R30k pm + commission Medical Aid | Group Risk | Funeral Policy | Access to the Planet Fitness Gym | Staff Meals x 3 Daily Probation Period - 6 months (Benefits listed above activate after 3 months) **Job Summary**: **Key Responsibilities**: Build and maintain strong relationships with clients through regular...


  • Cape Town, South Africa DAUNTLESS DYNASTY MARKETING Full time

    We're seeking an ambitious and results driven Junior Sales Consultant to join our dynamic sales team. As a Junior Sales Consultant, you'll play a key role in driving revenue growth, building strong relationships with clients, and identifying new business opportunities. **Key Responsibilities**: 1. Develop and execute sales strategies to achieve/exceed...


  • Cape Town, South Africa dLocal Full time

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Cape Town, Western Cape, South Africa Armstrong Appointments Full time

    Job Title: General Manager Customer SuccessArmstrong Appointments is seeking a seasoned General Manager to lead our customer success operations. As a key member of our team, you will be responsible for managing customer support, client success, onboarding, and project management.Main Responsibilities:Develop and implement customer success strategies to drive...


  • Cape Town, South Africa Snatch.Work Full time

    An ambitious and pioneering UK Accountancy firm is enlarging its team in their **Cape Town **office. They currently have a position for a **Junior Marketing Manager** to join their team, working **hybrid **in South Africa. As a **Junior Marketing Manager**, you’ll be mastering the art of bids: from start to finish, you will ensure every detail shines....


  • Cape Town, South Africa Redherd Full time

    Our client is a South African based security vendor with a global reach and customers in the highest spheres of technology and innovation. They provide real-time reporting on adversaries interacting with your networks or snooping around your infrastructure, allowing you to identify and defend against attacks. They are extremely vested in the global security...


  • Cape Town, Western Cape, South Africa Armstrong Appointments Full time

    We are seeking a seasoned Customer Success Manager to lead our customer support and success efforts. As a key member of our team, you will be responsible for managing customer relationships, identifying opportunities for growth, and developing strategies to drive customer satisfaction.Main Responsibilities:Develop and implement customer success strategies to...


  • Cape Town, South Africa Electrum Payments Full time

    Electrum is the next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions. We’ve built a...


  • Cape Town, South Africa Electrum Payments Full time

    Electrum is the next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions. We’ve built a...


  • Cape Town, Western Cape, South Africa PST Full time

    Job Title: Customer Success ManagerAt PST, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Key...


  • Cape Town, South Africa Clickatell Full time

    **We Are Setting The Pace** Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have...


  • Cape Town, Western Cape, South Africa PST Full time

    Job Title: Customer Success ManagerAt PST, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Key...