Customer Care Agent

3 days ago


Cape Town, South Africa Sydsen Full time

Our client has an exciting opportunity for a enthusiastic and energetic person to join their Contact Centre.

Duties and Responsibilities:

- Customer relationship building management
- Provide customers with product and service information
- Problem solving tasks during shift
- Handle and take full responsibility for customer related queries
- Handle daily escalations and liaise with workshops regarding vehicle repairs

Key Competencies and Skills
- Strong verbal and written communication skills
- Must have mechanical background on vehicles
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Team work
- Stress tolerance

Further requirements:

- Grade 12
- Minimum 2 years experience in Customer Care role
- Technical/ mechanical background advantageous

**APPLY NOW


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