Customer Care Administration Clerk

3 months ago


Cape Town, South Africa Africa Thinking Management Solutions Full time

ABOUT US

Ubuntu Care is a health care savings provider committed to offering peace of mind and financial security to our clients during life most challenging times. We pride ourselves on delivering exceptional service and compassionate care to our clients. We are looking for dedicated and empathetic Customer Care Administration Clerk to jin our valued team and provide support to our valued clients.

As the customer Care Agent /Administration Clerk, you will be the first point of contact with the clients, providing them with information, assistance and support they need regarding their policies. Additionally you will be responsible for creating and maintaining an accurate client database, as well as monitoring and verifying payments of premiums on monthly basis. Your role is crucial in ensuring that our clients feel supported and valued, especially during difficult times.

Key Responsibilities

*Assist clients with policy information, claims processing and payment queries

*Guide clients through the chain process, ensuring a smooth and stress free experience

*Create and maintain a comprehensive client database ensuring all information is accurate and up to date
- Regularly update and mange clients records, including policy details, contact information and interaction history

*Monitor and verify the payment of premiums on monthly basis an follow up with clients regarding any overdue payments
- Resolve customer complaints and issue in a timely and effective manner

*Provide clients with information about additional services and policy options
- Work closely with the Sales Manager, claims and underwriting teams to ensure the clients needs are met.

**Requirements**:

- Matric with tertiary qualification in customer service, insurance or related filed is preferred
- Proven experience in customer service, preferable within the insurance or financial services sector
- Strong communication skills both verbal and written
- Valid driver's license
- Proficiency in database management and customer relationship management (CMR) software
- Ability to monitor and mange payments records with attention to detail
- Ability to handle sensitive situations with empathy and discretion
- Excellent problem solving skills and attention to detail
- Ability to work independently as well as part of a team.

PERSONAL TRAITS
- Compassionate and empathetic, with genuine desire to help others
- Patient and calm under pressure, with strong emotional intelligence
- Reliable and committed to providing exceptional customer service
- Highly organised with ability to manage multiple tasks simultaneously
- Detail oriented with strong focus on accuracy in database management and payment tracking.

WORKING CONDITIONS
- Office base with standard work schedule, some flexibility may be required during peak periods

*Interaction sensitive and emotional situations

WHY JOIN US
- Opportunity to make a meaningful difference in the lives of our clients
- Supportive and friendly work environment
- Comprehensive training and career development opportunities
- Competitive salary and benefits package.

HOW TO APPLY

**Job Type**: Temporary
Contract length: 3 months

Pay: From R6 000,00 per month

Application Deadline: 2024/10/07
Expected Start Date: 2024/11/01



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