Shelflife Customer Care Agent

3 weeks ago


Cape Town, South Africa Sportsmans Warehouse Full time

Shelflife (a division of the Holdsport Group Pty Ltd.) are looking for a friendly & experienced Customer Care Agent to join our Cape Town head office team - the position is available immediately.

**Key Roles**
- Answering of all incoming calls
- Responding to all website enquiries
- Management of courier delivery service, both local & international
- Management of returns & exchange process from start to finish
- Implementation of order updates including change of address & contact numbers
- Communication to customers regarding order issues
- Daily feedback from courier delivery report
- Daily communication of customer refunds
- Regular review of website back-end for outstanding & problem orders

**Qualifications & Experience**
- Minimum 1 year customer care experience, preferably in retail
- Streetwear knowledge advantageous

**Skills & Attributes Required**
- Communication
- Ability to work under stress
- Time Management
- Problem Solving
- Multi-tasking
- Friendly
- Patience
- Positive attitude
- Empathetic

Shelflife is an equal opportunity employer.

**Job Types**: Full-time, Permanent

**Experience**:

- Customer Care: 1 year (preferred)
- Retail: 1 year (preferred)



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