Customer Care Position X2

3 days ago


Cape Town, South Africa Africa Direct Group Life and Investments Full time

Customer Care Position x2 Contract

We are looking for a motivated Customer Care agent to join our dynamic Customer Care team.

Please note that this is a temporary position, valid for 3 months contract.
Duties and Responsibilities:

- Maintain, manage, and grow relationships with customers.
- Carry out clerical duties, including answering phones and preparing documents.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Updating the relevant systems with accurate information.
- Behave with great professionalism.
- Keep accurate record of own work activities.

Preferred Qualification and Experience:

- Matric/ Grade 12 essential.
- 1-2 years’ Customer Care experience.
- Computer literacy skills (Microsoft office).
- Good insurance knowledge and understanding.
- Working knowledge of call center systems, processes, and business operational rules.
- Good communication and interpersonal skills.
- Clear credit and criminal record.

**Remuneration**: R5k - R6k

**Job Type**: Temp to perm

**Salary**: Up to R6,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)



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