German-speaking Customer Care Agent

4 days ago


Cape Town, South Africa Black Pen Recruitment Full time

**About Us**

BlackPen Recruitment is South Africa's top recruitment agency for FinTech, Cryptocurrency and Startup companies wanting to enter the African Market. We help companies hire the best talent in EMEA countries.

**About the Company**

Our client, a South African-based company, is a retail leader in bringing innovation and comfort to South Africa. Their ultimate goal is to make one-of-a-kind, quality, practical furniture that brings a little extra comfort and ease into your life.

**German-Speaking Customer Care Agent (Retail)**

**Job Type: Full-Time | Remote**

**Requirements**:
Experience in customer support-
Fluent in written and spoken German-
Fluent in English-
You communicate precisely and know the importance of providing caring customer service-
You are patient and emphatic, make people feel heard and enjoy looking after their well-being-
Ideally, you are a solution-oriented multitasker and pay attention to details even in stressful situations**Responsibilities**:
You are the voice of company and the first point of contact for our customers and retail partners
You create customer confidence and develop the appropriate solutions to increase customer satisfaction-
You actively support the improvement of our customer service



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