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Customer Care Representative

4 weeks ago


Cape Town, South Africa IGrow Wealth Investments Full time

Grow Wealth Investments, South Africa’s #1 Property Investment Company, is looking for a **Customer Care Representative **to join their team

**To qualify for this position you need**:

- Matric
- Minimum 2 years of experience in a similar role
- Be able to make a minimum of 150 calls per day
- Great telephone etiquette
- Positive, can-do attitude
- Professionalism
- Experience in the property industry beneficial

**Duties and Responsibilities**:

- Receiving inbound calls along with other front of house staff.
- To contact every client that enquires about rental properties through our CRM system.
- Make a minimum of 150 outbound calls per day.
- Complete viewing registers for the rental agents every day with the details of the clients that have confirmed they will be attending.
- Keep track if the client attended the viewing or not by following up with the rental agent the next day. If the client did not attend the viewing, contact the client, find out why and reschedule.
- Keep detailed notes on the internal CRM system.
- Attend to inbound rental viewing queries.
- Assistance with ad-hoc duties when and if required.