Insurance Customer Service Agent

12 hours ago


Cape Town, South Africa Africa Direct Group Life and Investments Full time

**Customer Care Position x2**

We are looking for a motivated Insurance Customer Care agent to join our dynamic Customer Care team.

**Duties and Responsibilities**:

- Maintain, manage, and grow relationships with customers.
- Carry out clerical duties, including answering phones and preparing documents.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Updating the relevant systems with accurate information.
- Behave with great professionalism.
- Keep accurate record of own work activities.

**Preferred Qualification and Experience**:

- Matric/ Grade 12 essential.
- 2-3 years’ Customer Care experience.
- Computer literacy skills (Microsoft office).
- Insurance knowledge and understanding is a must.
- RE-5 is advantageous.
- Working knowledge of call center systems, processes, and business operational rules.
- Good communication and interpersonal skills.
- Clear credit and criminal record.

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- insurances Customer service: 2 years (required)



  • Cape Town, South Africa O'Dwyer Personnel Full time

    **Job description** Salary - CTC R6800) Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover + Incentives) Fast growing BPO seeks to employ Customer Service Agents within their insurance space. Dealing with USA clientele. **Requirements**: - 1 year UK or US / International customer...


  • Cape Town, South Africa O'Dwyer Personnel Full time

    **Job description** Salary - CTC R7900) Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover + Incentives) Fast growing BPO seeks to employ Customer Service Agents within their insurance space. Dealing with USA clientele. **Requirements**: - 1 year UK or US / International customer...


  • Cape Town, South Africa O'Dwyer Personnel Full time

    **Job description** Salary - CTC R7900) Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover + Incentives) Fast growing BPO seeks to employ Customer Service Agents within their insurance space. Dealing with USA clientele. **Requirements**: - 1 year UK or US / International customer...


  • Cape Town, South Africa Merchants Recruitment Full time

    Customer Service Representative (Hospitality) Are you looking for a Call Centre role? Are you available immediately? We are expanding our operations team and are looking for Call Centre agents who can join our International Contact Centre based in Salt River KEY RESPONSIBILITIES: - Average of 60-70 calls a day per agent - Provide support for general hotel...


  • Cape Town, South Africa GRACE YOUR HR NEEDS Full time

    **Job brief** We are looking for a competitive Insurance Agent to generate new business by contacting potential customers. You will sell, solicit, differentiate, and negotiate insurance plans that match the needs of your assigned or prospective customers’ portfolio. The goal is to build up strong positive relationships, to ensure growth attainment and...


  • Cape Town, South Africa Only the Best Full time

    Western Cape , CPT - CBD CUSTOMER SERVICE AGENT 12 months experience from within a Call Centre Matric Clear criminal record Hours: Rotational Monday to Sunday 08:00 - 19:00 (5 days on and 2 days off) will be scheduled by your Team Manager Passion for customer service For more information please contact: Heather Jacobs


  • Cape Town, South Africa A1 Financial Services Full time

    We require dynamic customer service agents with experience in the insurance industry - mass market. This portfolio specializes in “customer first contact” for recently purchased insurance products for a leading brand. You will be based in the Western Cape, Southern Suburbs. **Client Retention Agent Job Responsibilities**: - Introductory call to...


  • Cape Town, South Africa Virtue HR Solutions Full time

    **The Company**: Bet.co.za **Role Name**: Customer Service Agent **Location**: Somerset Road, Green Point, Cape Town **Hours of work**: Weekday shift: 07h00-16h00 and 15h00-00h00, Weekend shift: 08h00-16h00 and 15h00-23h00 and on call schedule **Role summary**: A Customer Service Agent is required to improve customer satisfaction, customer service...

  • Customer Service Agent

    3 months ago


    Cape Town, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: Customer Service Agent- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Customer Service Agent position available in Cape Town.**: Are you a customer-focused Sales Administrator with...

  • Customer Service Agent

    7 months ago


    Cape Town, South Africa abc Full time

    Customer Service agent with minimum 1 year of experience in an international BPO office based in Cape Town CBD shift from 2 pm to 2 am needs to be South African citizen no criminal record no bad debts matric certificate


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...


  • Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    **Customer Service Agent with Korean & English language skills.** **Salary**: R18? K - R 20 K Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours:...

  • Customer Service Agent

    3 months ago


    Cape Town, South Africa abc Full time

    Urgently looking for customer service agents in Cape Town that can start asap. Need to be fluent in English and have min 1 year of CS experience. US hours, between 3pm - 3am **Job Spec**: Customer Service Advocate **Basic Salary R7945.69 + Shift Allowance**: 1054.31 = R9000 Medical aid contribution Pension fund Free transport from the office to the your door...


  • Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    **Customer Service Agent with Korean & English language skills.** **Salary**: R18? K - R 20 K Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours:...

  • Onecare Service Agent

    7 months ago


    Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    **JOB PURPOSE**: As ONECare Service Agent you are responsible for providing frontline responses to queries from our ONECare clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels. You assist our SME clients with advice and solutions or educate and guide them in using ONE's growing range of customer...


  • Cape Town, South Africa Pollock and Associates Full time

    Customer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /Agri Cape Town - Western Cape - South Africa Reporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and customer service....


  • Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    **Customer Service Agent with Korean & English language skills.** **Salary**: R18? K - R 20 K Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours:...

  • Customer Service Agent

    2 months ago


    Cape Town, South Africa Isilumko Staffing (JHB) Full time

    URGENT: BPO Call Centre Agents neededOur client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a Utilities Campaign.• Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must have 6 to 12 months call centre...


  • Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    **Customer Service Agent with Korean & English language skills.** **Salary**: R18? K - R 20 K Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours:...

  • Customer Care Agent

    1 week ago


    Cape Town, South Africa Isilumko Staffing (CPT) Full time

    Customer Care Agent: (In insurance) - Preferred Qualification and Experience - Matric/ Grade 12 essential. - 2-3 years’ Customer Care experience. - Computer literacy skills (Microsoft office). - Insurance knowledge and understanding is a must. - . RE-5 is advantageous. - Working knowledge of call center systems, processes, and business operational rules. -...