Head: Business Process and Innovation

1 month ago

Parktown, South Africa PPS Recruitment Full time

**Job Advert Summary**:
The role will be responsible for maturing the organisation's process excellence, innovation, and transformation initiatives in order to integrate process management into the core business strategy, enhancing efficiency, customer experience, and operational agility.

Collaborates with senior leadership across the Group to providing strategic oversight and governance of business processes through a Centre of Excellence (CoE), leading large-scale transformation efforts, fostering a culture of continuous improvement, and ensuring that all processes align with the organisation’s long-term goals and regulatory requirements.

**Minimum Requirements**:
**Education**:

- Bachelor’s degree in Business Administration, Engineering (Process/ Industrial), or a related field. A Master’s degree or relevant certification (e.g., Lean Six Sigma, PMP) is a plus.

**Experience**:

- Minimum of 7-10 years of experience in process improvement, business analysis, or a related field, with a focus on innovation, preferably in a large, multi-functional organization.
- Experience in establishing and maintaining process governance (maturity) frameworks, ensuring compliance with regulatory and internal standards.
- Proven track record in
- setting up process optimisation and innovation centre(s) of excellence
- leading large-scale process improvement and innovation initiatives at a senior level.
- align process and innovation strategies with long-term business goals.

**Knowledge and Skills**:

- In-depth training and knowledge of business process management (BPM) principles, Lean, Six Sigma, and other process improvement methodologies.
- Experience in process data, modelling, optimisation, and automation technologies.
- Strong understanding of digital transformation and composable process thinking.
- Expertise in leading change management initiatives and fostering a culture of innovation and continuous improvement.
- Strong understanding of regulatory requirements and the ability to manage process-related risks.

**Competencies**:

- Excellent communication skills, with the ability to articulate complex process concepts to various stakeholders.
- Strong interpersonal skills to collaborate and report effectively with senior leadership, cross-functional teams, and process owners.
- Strong analytical abilities to identify process inefficiencies and opportunities for improvement.
- Proven problem-solving skills to develop innovative solutions that enhance process performance.

**Duties and Responsibilities**:
**Strategic Process Management**:

- Lead a CoE for the design, implementation, and optimisation of business processes across the Group, leveraging Lean, Six Sigma or through other standard methodologies, ensuring alignment with strategic objectives.
- Oversee the shift from department and product-oriented processes to consistent, standardised and optimised customer (staff, member and intermediary) journey-centric processes.
- Explore and evaluate new technologies and digital solutions that can transform business processes and create competitive advantage.

**Transformation Leadership**:

- Drive large-scale transformation initiatives, including digital transformation, automation and the adoption of composable process thinking, to enhance business agility and customer satisfaction.
- Enable change management efforts to ensure the successful adoption of new processes and technologies.
- Lead the development and implementation of innovative solutions to enhance customer experience, improve operational efficiency, and drive growth.

**Innovation and Process Excellence**:

- Promote a culture of continuous improvement, encouraging innovation in waste removal, optimal process design and execution.
Identify and implement technologies and methodologies to drive customer satisfaction, process efficiency to grow the business.
- Develop and implement performance metrics to track and measure the impact of process improvements.

**Governance and Compliance**:

- Establish and maintain robust process governance frameworks, ensuring that all processes comply with regulatory standards and internal policies.
- Collaborate with Process Owners and Process Leads to ensure accountability, consistency, and excellence in process definition, documentation and execution.

**Collaboration and Communication**:

- Work closely with senior leadership across and cross-functional teams across the group to align customer journeys and process initiatives with business goals.
- Articulate the vision for process transformation to stakeholders, ensuring clear communication and alignment across the organisation.

**Documentation and Automation**:

- Ensure comprehensive documentation of all business processes, making them accessible and understandable to relevant stakeholders.
- Ensure the format of process documentation enables low/ no code analysis, optimisation and automation of processes
- Lead the identification and implementation of a

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