Contact Centre Nqf4

Contact Centre NQF Level 4 LearnershipContact Centre NQF Level 4 Learnership Exist at one of our client in SandtonLearnership Requirements Grade 1 South African citizen Must be unemployed. Valid proof of disability Must not currently be studying.Due to EE requirements preference will be given to people with disability only.Learnership start date: 01 December...

Responsible for planning, developing, and managing the overall Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Tracking, measuring, and reporting of the overall Contact Centre productivity and efficiency. Ensure that the corporate standard service levels met and maintained. To monitor...

**Job Purpose**: The purpose of this role is to identify and monitor training needs within the organization, and design, plan and implement training programs, policies, and procedures to fulfill those needs. This role will report directly into the raining manager. **Job Objectives**: - Review existing training programs; suggest enhancements and...

**3. Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's) **Task Complexity**: **Operational Planning** - Optimise and align operational targets, processes and systems to business strategy of the Customer Experrience and Enterprise Business Unit - Compile the Functional Unit Business Plan and manage the plan in line...

**ABOUT THE COMPANY** At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu Approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point-of-sale network of approximately 150 000...

3.Key Performance Areas:Core, essential responsibilities / outputs of the position (KPA's)Task Complexity:Operational Planning Optimise and align operational targets, processes and systems to business strategy of the Customer Experrience and Enterprise Business Unit Compile the Functional Unit Business Plan and manage the plan in line with the overall MTN...

IMPORTANT CONTACTS/LIAISES WITH:ADVISES (IF APPLICABLE):Zone Donor Managerssupport services departmentsHeads of Donor RelationsCollections ManagersMarketing Communications and BrandSocial Media SpecialistMedical Donor ServicesExternal suppliersDonors ROLE PURPOSE SPECIAL CIRCUMSTANCES (E.G. TRAVEL, WORKING AFTER HOURS ETC.)SPECIAL CIRCUMSTANCES (E.G....

A payment solutions provider is looking for a Contact Centre Advisor to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times. **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Managing inbound and outbound calls within the Service Level Agreement (SLA) - Responding in a timely manner to client...

**Job Number** - 71223 **Job Type** - Permanent **Job Title** - Contact Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the...

**Job Number** - 72948 **Job Type** - Permanent **Job Title** - Contact Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg (CBD) **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the...

GENERAL PURPOSERESPONSIBILITIES- PRINCIPAL RESPONSIBILITIES_ Drive results through others Meeting and exceeding sales and service objectives- GENERAL RESPONSIBILITIES_Operations Ensure the effective and efficient running of the Call Centre. Ensure that the contact centre KPIs are met. Keep up to date with business development and new product lines Manage...

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA.Minimum Experience:1 - 2 years...

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA.Minimum Experience:1 - 2 years...

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA. Minimum Experience: 1 - 2 years...

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA. Minimum Experience: 1 - 2 years...

An exciting opportunity within Energy at Work Projects is now available We are in search of a Contact Centre Manager - Client Services; a highly motivated and organized individual with extreme attention to detail who is looking for a chance to be part of a dynamic organization that offers an opportunity to establish a dynamic career in outsourced services...

Experienced and suitably qualified Contact Centre Team Leader who is accountable, well spoken, and client service driven. The position comprises delivery in the following areas: - Managing the daily operations of the contact centre; - Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; -...

A payment solutions provider is looking for a Contact Centre Advisor to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times.DUTIES & RESPONSIBILITIES, NOT LIMITED TO:Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client mails and /...

Our client in the multimedia industry is seeking contact centre agents to assist customers via live chat platforms within a shifted environment. **Requirements**: - Matric/Degree - Live chat experience is an advantage - Stable internet connection - Able to work shifted hours - Great written and spoken skills - Tech savvy **Job Type**: Temporary Contract...

**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...